VIP Customer Service Agent
At Aristocrat, we take pride in crafting world-class entertainment experiences. As a VIP Customer Service Agent, your role will be essential in offering outstanding service to VIP clients. You will work with a driven team providing flawless support through phone, chat, and email channels. This position presents an outstanding chance to be part of a proven leader in the iGaming and iLottery industry. Your efforts will have a direct effect on client happiness and company success!
- Offer focused assistance to VIP clients, handling account, product, and service questions.
- Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.
- Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
- Share exclusive marketing deals and updates with VIP clients.
- Deliver feedback on service shortcomings and client input to improve service quality.
- Ensure confidentiality and security of VIP client information.
- Uphold and promote the things we value, staying updated on all protocols and developments.
- Meet and exceed set performance goals and targets.
- Maintain a positive and enjoyable work environment.
- Excellent written and verbal communication skills.
- 2+ years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role.
- Minimum age of 21, High School diploma or GED, or equivalent experience required, some college preferred.
- Capability to maintain a hybrid work schedule with dependable internet and successfully complete an internet speed assessment.
- Capability to travel to the office for at least 50% of scheduled shifts.
- Must be camera-ready while working.
- Proficient in computers and Windows Office Programs.
- Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.
- Strong interpersonal skills with a professional and courteous demeanor.
- Diligent with excellent grammatical and typing/data entry skills.
- Ability to work independently, applying good judgment and initiative.
- Thrives in a fast-paced, dynamic environment, maintaining high service standards.
- Highly organized with outstanding time-management skills.
- Previous technical support experience is highly desirable.
- health, dental, and vision insurance
- paid time off
- a 401(k) plan with employer matching
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.
