Helpdesk Technician
We are looking for a motivated and customer-oriented person to help and support the employees in our Sofia premises or / and remote users. As a Helpdesk Technician, you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business.
- Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user.
- Be responsible for newcomers' equipment, including setup, installation, and configuration of software and hardware based on individual user needs;
- Troubleshoot and support the conferencing amenities of our premises;
- Proactively provide information and regular communication to users on the progress of outstanding support calls while also indicating the timescale for resolution.
- Carry out user account maintenance for the new members, leavers, and role changes;
- Collaborate with internal and external teams to resolve issues and improve processes.
- Experience providing IT technical support (at least 1 year);
- Customer-oriented mentality and excellent problem-solving skills with critical thinking.
- Troubleshooting experience in the Microsoft and Apple ecosystems;
- Good knowledge of Windows Operating systems and MS Office / G Suite applications;
- Knowledgeable skills in conferencing and audiovisual systems;
- Familiarity with MFP network printers;
- Strong teamwork mindset and willingness to collaborate with individuals.
- The ability to prioritize according to tasks as they arise.
- Familiarity with MS Azure/Intune
- Experience with Jira
- Basic networking skills;
- Basic knowledge in Python scripting.
- A buddy will support you with your onboarding
- Competitive pay & bonus scheme
- Developmental 360° feedback framework
- Family Support
- Monthly meal allowance
- Multi-sport card
- Private Health Insurance
- Private health insurance for you & your family
- Unlimited access to Udemy & continuous training
Kaizen Gaming is one of Europe's fastest-growing GameTech companies, operating the Betano and Stoiximan sports-betting and online-casino brands. Founded in 2013 and headquartered in Athens, Greece, with a major operational hub in Malta, it serves more than 13 million customers across 19 markets in Europe, the Americas and Africa. The company builds its own technology, combining sportsbook, live betting and casino products. Its flagship Betano brand has grown internationally through sponsorships including UEFA competitions and major football clubs.