Partnerships Manager (Customer Account)
The role is responsible for managing all vendor relationships and communications across Customer account product domains, including MyAccount, Responsible Gaming, KYC, Account Comms and Fraud. The role acts as the main point of contact for current performance, new product updates, and invoicing-related matters. To succeed in this role, excellent stakeholder management skills, both internally and externally, are required on a daily basis.
- Maintain existing and foster new relationships with top providers that will ensure an optimal customer experience for Betano customers.
- Travel 2-3 times per year to the top industry exhibitions to meet existing and prospective vendors.
- Collaborate closely with Procurement to renew contracts and optimise rates.
- Negotiate with existing and prospective vendors to secure competitive pricing and favourable contractual agreements.
- Support the Product team in the annual budgeting process by providing forecasts, volume projections, and cost estimates.
- Review, establish, and continuously improve monitoring processes to identify opportunities for cost optimisation.
- Partner with the Product team to identify effective changes in flows that will achieve both customer experience and cost improvements simultaneously.
- Actively monitor monthly vendor costs and cross-check actuals against the approved budget, identifying variances, and providing visibility and reasoning when required.
- Manage the end-to-end process for invoices, including validation, reconciliation, and coordination with internal stakeholders that will ensure correct submission.
- Bachelor’s degree in Technology, Business Administration, Finance, Engineering, or a related field (required)
- Minimum 5 years of experience in technology partnerships, procurement, account management, finance, accounting, or related functions (required)
- Strong analytical, problem-solving, and decision-making skills (required)
- Proven negotiation and vendor/account management experience (required)
- Excellent stakeholder management and cross-functional collaboration capabilities (required)
- Advanced proficiency in spreadsheet tools (e.g., Google Sheets) for data analysis and reporting (required)
- Demonstrated experience in budgeting and cost management (required)
- Familiarity with Microsoft Dynamics 365 suite (nice-to-have)
- Demonstrated AI-first mindset, actively leveraging AI tools and assistants to improve productivity, problem-solving, and decision-making (required)
- Hybrid way of working
- A buddy will support you with your onboarding
- Competitive pay & bonus scheme
- Developmental 360° feedback framework
- Monthly meal allowance
- Private health insurance for you & your family
- Unlimited access to Udemy & continuous training
- Family Support
Kaizen Gaming is one of Europe's fastest-growing GameTech companies, operating the Betano and Stoiximan sports-betting and online-casino brands. Founded in 2013 and headquartered in Athens, Greece, with a major operational hub in Malta, it serves more than 13 million customers across 19 markets in Europe, the Americas and Africa. The company builds its own technology, combining sportsbook, live betting and casino products. Its flagship Betano brand has grown internationally through sponsorships including UEFA competitions and major football clubs.