Account Manager / Turkish Language
VBET is an award-winning sports betting and gaming operator with 23 years of experience in the industry. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.
- Implement and monitor the processing of inquiries and applications addressed to the department
- Assist in managing an assigned portfolio of high-value customers by ensuring timely and effective communication across multiple channels (phone, email)
- Build trust and foster long-term relationships by identifying and addressing high-value customers' needs to enhance their engagement, satisfaction, and retention
- Extract and analyze data on high-value customer behavior, preferences, and gaming habits to provide relevant promotional offers, incentives, and personalized bonus offers
- Proactively identify technical and software issues and implement customer retention strategies to maintain engagement and a seamless gaming experience
- Collect customer feedback and generate regular reports on service trends, emerging issues, and key metrics to drive tactical solutions and optimize service
- Collaborate with CRM, marketing, and customer support teams to develop personalized approaches for high-value customers, provide bonuses, and resolve technical issues
- Work closely with responsible gaming teams to ensure compliance with regulatory and ethical standards and maintain a safe gaming environment
- Fluent in Armenian, English, and Turkish is mandatory. Knowledge of any additional languages is an advantage
- Experience in customer service, sales, or account management
- General understanding and knowledge of iGaming, sports betting, or casino operations
- Proficient in Microsoft Office Suite (Excel, Word) and Google Drive for tracking metrics and monitoring data
- Strong verbal and written communication skills, with the ability to engage clients professionally, confidently, and adapt styles based on the situation
- Strong team player who remains calm and professional in stressful situations while collaborating effectively with colleagues
- Active listening and empathy to understand client needs, recognize emotions, address concerns, and build trust
- Excellent multitasking and organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment
- Competitive experience-based salary
- Coverage for the employee and family health insurance
- Upskilling and reskilling trainings
- Social events, corporate parties
- 4 day offs in a year
- Transportation
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.
