Key Account Manager Team Lead
This is a leadership role within our Brazil team, combining strategic ownership with hands-on team management. As a Key Account Manager Team Lead, you will drive performance across a team responsible for high-value VIP players, while also defining the strategy and building the foundation for the department’s future growth.
- Team Leadership: Lead and develop a team of Account Managers focused on VIP client relationships
- Business Impact: Direct influence on revenue-driving KPIs such as Turnover, GGR, NGR, and LTV
- Performance Monitoring & Optimization: Identify gaps and implement data-driven improvements
- Cross-functional Collaboration: Align with CRM and Marketing on VIP campaigns and engagement strategies
- Strategic Campaign Execution: Continuously improve campaign effectiveness and offers efficiency
- 3+ years of experience in Account Management, VIP, or similar roles
- iGaming experience
- Proven experience leading teams (preferably in B2C environment)
- Experience with KPI-driven environments
- Fluent Portuguese and Advanced English
- Mandatory availability for on-site work in São Paulo – SP
- Strong leadership and coaching skills
- Data-driven decision-making mindset
- Deep understanding of VIP player lifecycle and revenue drivers
- Excellent communication and stakeholder management
- Ability to thrive in a fast-paced, high-pressure environment
- High level of ownership, accountability, and adaptability
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.
