Executive Sports Host
As an Executive Sports Host, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve assisting players throughout their activity journey, providing a direct point of contact for any service-related items.
- Supporting campaigns to help improve customer experience on the site
- Providing direct customer service through phone, email, and text messages
- Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions
- Liaise with different departments to implement solutions to customer issues
- Thorough understanding of existing products, services, and initiatives available on the BetMGM platform
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
- Conducts themselves with the highest level of integrity and honesty
- In-person hosting for events, suites, and on-premise at MGM properties
- Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment. (required)
- 2+ years of VIP hosting experience preferred, including but not limited to Sports VIP Hosting experience in land-based casino marketing environment (preferred)
- Excellent knowledge of sports betting required (required)
- Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette (required)
- Detail oriented with effective time management skills and the ability to produce results while working under pressure (required)
- The ability to work independently, offer top tier customer service and identify customer trigger points (required)
- Analytically curious with the ability to think outside the box to resolve issues quickly and effectively (required)
- Expert in back-end systems such as BetScroller, Trading Dashboard, P-reports, CSM, Geocomply, Backoffice, and Power BI (required)
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with company match
- Pre-tax spending accounts including health care FSA and commuter savings
- Flexible paid time off
- Professional development reimbursement and ongoing skills training opportunities
- Employee resource groups
- Swag, ticket giveaways, and more!
BetMGM is a leading US sports betting and online gaming operator, formed in 2018 as a joint venture between MGM Resorts International and Entain. Headquartered in Jersey City, New Jersey, it holds exclusive access to MGM's land-based and online sports betting, poker and casino businesses across the United States and Canada. The company operates the BetMGM, Borgata Casino, Party Casino and Party Poker brands and is one of the largest operators in the regulated North American market. Its products combine online sportsbook, casino and poker with MGM's nationwide network of casinos.