Intern – Service Desk
The Intern – Service Desk role involves joining the Corporate IT Team to assist the Service Desk Manager with various tasks and projects. The intern will be expected to take ownership of delegated responsibilities under supervision while delivering technical service tailored to individual customer needs and business requirements.
- Assisting with troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others.
- Assisting with making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests.
- Assisting with Routing those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers).
- Assisting with tracking Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible.
- Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit.
- Handling of all customer related activities initiated in and from Service Management.
- Working according to defined processes in Service Management.
- Taking part in the continued development of the team and the infrastructure.
- Liaising with the various departments in Betsson Group.
- Expected to work on shifts as per business requirements.
Betsson is a diversified, multinational gaming group whose history dates back to 1963 and which is now listed on Nasdaq Stockholm. The group employs around 3,000 people of more than 75 nationalities across over 20 locations; Betsson AB is registered in Stockholm, while its operational headquarters in Ta' Xbiex, Malta, run the day-to-day business. Through brands such as Betsson, Betsafe and NordicBet, it offers casino, sportsbook and other gaming products in regulated markets across Europe, the Americas and Central Asia. Its proprietary technology supports a scalable model serving both B2C customers and B2B partners, with responsible growth and customer protection central to its strategy.
