Intern - Service Desk
You are expected to assist the Service Desk Manager with tasks and projects and may be required to take full ownership of such delegated responsibilities under supervision. You are expected to address each customer individually and deliver the service on the right technical level and according to business requirements.
- Assisting with troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others.
- Assisting with making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests.
- Assisting with Routing those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers).
- Assisting with tracking Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible.
- Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit.
- Handling of all customer related activities initiated in and from Service Management.
- Working according to defined processes in Service Management.
- Taking part in the continued development of the team and the infrastructure.
- Liaising with the various departments in Betsson Group.
- Expected to work on shifts as per business requirements.
- Do you currently have the legal right to work in the European Union? (required)
- Would you need to relocate in order to perform this role? (required)
- 10 days per year of remote work from any EU location.
Betsson is a diversified, multinational gaming group whose history dates back to 1963 and which is now listed on Nasdaq Stockholm. The group employs around 3,000 people of more than 75 nationalities across over 20 locations; Betsson AB is registered in Stockholm, while its operational headquarters in Ta' Xbiex, Malta, run the day-to-day business. Through brands such as Betsson, Betsafe and NordicBet, it offers casino, sportsbook and other gaming products in regulated markets across Europe, the Americas and Central Asia. Its proprietary technology supports a scalable model serving both B2C customers and B2B partners, with responsible growth and customer protection central to its strategy.
