Banking Operations Analyst
As our Banking Operations Analyst, you’ll play a key part in delivering a high‑performing, customer‑centric banking operations function, getting hands‑on with identifying, communicating, and resolving missing or erroneous deposit transactions; resolving customer deposit complaints timeously; and monitoring processing across multiple regions to take corrective action when needed. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.
- Source, validate, and capture deposit data and manual credits accurately and within SLA.
- Identify and escalate statement or data issues to internal and external teams for quick resolution.
- Monitor transactional processing and intervene where interruptions occur.
- Troubleshoot with internal Dev teams and 3rd‑party processors, proposing researched solutions to prevent recurrence.
- Resolve escalations and queries within SLA in partnership with Finance, Call Centres, and other teams.
- Analyse and communicate shift handovers, volume drivers, and incidents to support consistent customer experience.
- Review and update SOPs, training materials, and product documentation.
- Identify process risks and efficiency improvement opportunities, recommending enhancements or automation.
- Monitor Monies In reports to detect spikes or anomalies and alert relevant teams.
- Support testing and onboarding of new processors, while tracking market competitors and upcoming events that impact volumes.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability – you stay sharp, productive and positive in fast‑moving environments
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Completed BCom degree, either completed or currently in progress, is preferred.
- Proficient to advanced Excel skills, including data manipulation, complex analysis, and accurate reporting.
- Strong functional understanding of end‑to‑end transactional processing across Mobile Money, card payments, e‑cash/e‑wallet platforms, internet banking, and voucher‑based transactions.
- Solid technical capability in working with diverse data sources, including the ability to analyse data sets and produce clear, insightful reports.
- Proven ability to identify trends and patterns within transactional processing through detailed analytical assessment.
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters . Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back . Our Employee Assistance Programme offers resources for you and your family.
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.
