Banking Payments Administrator
This role offers an opportunity to enter the online gaming world and experience the very latest in technology and innovation.
The successful candidate will take ownership of work that gives the company a competitive edge. This includes sourcing and managing statement data accurately, resolving queries and escalations within defined service level agreements, and capturing and processing manual credits accurately and within expected timeframes.
Communication with internal teams and external service providers is key to resolving issues efficiently. The role also involves identifying data or statement discrepancies and escalating them appropriately, maintaining awareness of sporting events that may drive transaction volume spikes, and monitoring and responding to processor queries in a timely manner.
Ensuring VIP queries are prioritised and handled efficiently, supporting end-to-end operational processes across banking functions, and identifying opportunities to improve processes through automation or efficiency enhancements are also core aspects of the position. Continuous learning and self-development are encouraged to improve performance and support the resolution of operational and product-related issues.
- Source and manage statement data accurately in line with operational requirements.
- Resolve queries and escalations within defined service level agreements (SLAs).
- Capture and process manual credits accurately and within expected timeframes.
- Communicate with internal teams and external service providers to resolve issues efficiently.
- Identify data or statement discrepancies and escalate appropriately for resolution.
- Maintain awareness of sporting events that may drive transaction volume spikes.
- Monitor and respond to processor queries in a timely manner.
- Ensure VIP queries are prioritised and handled efficiently.
- Support end-to-end operational processes across banking functions.
- Identify opportunities to improve processes through automation or efficiency enhancements.
- Continuously build knowledge and improve performance through self-development.
- Support the resolution of operational and product-related issues.
- Basic understanding of Excel and strong computer literacy (required).
- Strong attention to detail and accuracy in data handling (required).
- Good time management and ability to meet deadlines (required).
- Ability to work effectively under pressure in a fast-paced environment (required).
- Strong sense of accountability and ownership (required).
- Ability to work both independently and as part of a team (required).
- Strong communication skills (written and verbal) (required).
- Adaptability and willingness to learn and grow (required).
- Relevant tertiary qualification (BCom or similar) or working towards one (required).
- Experience in banking operations, payments, or financial processing (nice-to-have).
- Exposure to betting, gaming, or digital commerce environments (nice-to-have).
- Awareness of betting markets or customer behaviour (nice-to-have).
- Understanding of regulatory and compliance environments (nice-to-have).
- Exposure to financial product development or implementation (nice-to-have).
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.