Relationship Manager - ROA
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. You’ll take ownership of work that gives us our competitive edge.
- Review commercial performance of payment partners, including revenue, cost‑to‑serve, margins, and unit economics.
- Develop commercial models and business cases for new channels, pricing structures, and partnerships.
- Analyse transaction data to identify trends, inefficiencies, and optimisation opportunities.
- Assess the commercial impact of SLAs, fees, and contract terms.
- Track and report key commercial KPIs such as profitability, cost per transaction, and revenue uplift.
- Support Procurement, Finance, and Legal in negotiations, renewals, and pricing discussions.
- Identify and build new banking, fintech, and payment partnerships across ROA.
- Drive market expansion by sourcing reliable, compliant payment solutions.
- Execute strategies aligned to regional growth objectives.
- Source, negotiate, and manage relationships with banks, PSPs, mobile money providers, and fintech’s.
- Lead onboarding and commercial discussions for new providers.
- Stay up to date on payment trends, regulations, and fintech developments across Africa.
- Manage key partner relationships and collaborate with in‑country teams.
- Act as primary commercial point of contact.
- Conduct performance reviews and identify optimisation opportunities.
- Monitor competitor activity, market shifts, and regulatory changes.
- Provide insights and recommendations to senior stakeholders.
- Produce regular performance, opportunity, and risk reports.
- Travel across African markets to meet partners, support negotiations, and drive launches.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas.
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals.
- Strong organisational skills and the ability to manage multiple projects without dropping the ball.
- Exceptional attention to detail and a commitment to high‑quality work.
- Adaptability – you stay sharp, productive and positive in fast‑moving environments.
- Proven stakeholder management/relationship management experience within Financial Services, Banking, Payments, or Fintech.
- Strong understanding of African payment ecosystems, including PSPs, mobile money, and alternative payment methods.
- Experience sourcing and managing payment providers across multiple African countries.
- Demonstrated ability to negotiate commercial agreements and manage key partnerships.
- Strong stakeholder management and communication skills.
- Willingness and ability to travel across Africa regularly.
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.
