Customer Support Representative
We are looking for a Customer Support Representative. In this role, you will support users from all over the world, resolve their requests, and grow within a dynamic team. We offer more than just a job - we create an environment for your personal and professional growth. Working schedule: Wednesday to Sunday from 5:00 PM to 2:00 AM. Training and development: No experience in support or the IT field? No problem! We provide full onboarding, continuous mentoring, and opportunities for career growth. Dynamic workday: No routine! Every day brings new challenges and tasks that make the job interesting and truly valuable. Friendly and supportive team: We are not just colleagues - we are a team of like-minded people and friends. Regular online and offline events, team-building activities, quizzes, and coffee breaks - all of this creates an atmosphere where it’s enjoyable to work.
- Respond promptly and professionally to incoming customer inquiries via chat and email, ensuring a high level of service.
- Process customer complaints, provide effective solutions via email and chat, and follow up on requests until they are fully resolved.
- Handle payment-related issues: review refund requests, resolve payment problems, and verify users.
- Manage user subscriptions, providing up-to-date information about their status and changes.
- Execute and monitor tasks in the internal system to maintain organized and efficient workflows.
- Confident command of English (Strong Intermediate level or higher) for effective communication with customers via chats and emails.
- A natural inclination for problem-solving: the ability to listen, understand the situation, and find solutions with a positive attitude.
- Empathy and openness - you know how to create an environment where the customer feels heard and valued.
- Proactiveness and a results-oriented mindset - a desire to achieve more and inspire others by your example.
- 28 business days of paid off.
- Possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
Boosta is an international IT company that develops and promotes SEO tools, digital products and educational products, primarily for Western markets. Founded in 2014 and headquartered in Kyiv, Ukraine, it has released more than 10 products used by tens of thousands of people across Europe, Asia, the Americas and Australia. The company employs a team of over 400 specialists and runs an R&D department that backs startups and develops new products. Boosta operates across several verticals, including the iGaming affiliate space.
