Customer Support Agent - French & English Speaking
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits. WeDoSupport is growing tremendously, and we continue to conquer new countries! Now we're looking for a French & English speaking Customer Support Agent to join our team and make his own contribution to our products.
- Providing support in French by email and Live chats;
- Processing with great attention to details and content;
- Identifying clients' needs and proactively proposing solutions;
- Focusing on customer expectations and satisfaction;
- Working closely with our team to improve and establish the necessary processes.
- Proficiency in French and English, both written and spoken;
- Proactive person with good support/sales skills;
- Strong communication and negotiation skills;
- Attention to detail;
- Previous experience as a support agent will be considered an advantage.
- Up to 50% monthly bonuses;
- Snacks in the Office;
- 24 days of vacation per year;
- Paid sick leave;
- Attractive office location and facilities;
- Private health insurance;
- Breakfasts and lunches in the office (partially paid for by the Company);
- Language classes (partially paid for by the Company);
- Social Club of the Company;
- Birthday, wedding, and newborn gifts;
- Team-building events and activities;
- Career growth opportunities (promotion to Mid and Senior agent).
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
