CRM Product Owner (1 Year Maternity Cover)
As part of our Player Experience Product Area, you will own your domain. This role is for a CRM Product Owner covering a 1-year maternity leave.
You will be responsible for the CRM's quarterly product roadmap, ensuring alignment with regulatory requirements and global best practices. You will work closely with a dedicated cross-functional development team to enhance customer communications and deliver a seamless user experience. Defining and documenting high-quality User Stories and Acceptance Criteria in collaboration with stakeholders and the Design team is key. You will also analyse user data to validate product strategy and partner with other Product Owners and internal departments to align on company vision and project goals. Providing regular updates on the product roadmap, leading demo/feedback sessions, and managing delivery expectations are also part of the role. Mapping the CRM player journey and on-site communications is crucial to elevate the overall player experience.
- Take full ownership of the CRM’s quarterly product roadmap, setting clear priorities and driving maximum value for the business, ensuring alignment with regulatory requirements and global best practices.
- Work closely with your dedicated cross-functional development team to drive the evolutions of your domain to improve customer communications and deliver a seamless and hassle-free user experience (UX).
- Define and document high-quality User Stories and Acceptance Criteria in collaboration with stakeholders and the Design team.
- Actively participate in ceremonies and work closely with your squad and other departments to refine processes.
- Stay ahead of market trends by analysing quantitative and qualitative user data to validate your product strategy.
- Partner with other Product Owners and internal departments to align on a unified company vision and project goals.
- Provide regular updates on the product roadmap, lead demo/feedback sessions, and manage delivery expectations across the organization.
- Map the CRM player journey and on-site communications in collaboration with stakeholders and your squad, to elevate the overall player experience.
- Minimum of 3 years of Product Ownership experience, ideally within B2C customer-facing products (required).
- Solid grasp of UX and a track record of managing CRM platforms across diverse markets or industries (required).
- Speak and Write fluently in English who thrives in international, multicultural environments (required).
- Able to bridge the gap between technical squads and business stakeholders with ease and excellent presentation skills (required).
- Possess a solution-focused mindset and rely on quantitative and qualitative data to make informed decisions and drive product value (required).
- Previous experience in Online Betting/Igaming (nice-to-have).
- Hands-on familiarity with Xtremepush (nice-to-have).
- Technical understanding to speak the language of developers and navigate complex integrations comfortably (nice-to-have).
- A competitive remuneration package inc. a company bonus scheme!
- Fantastic quarterly team events and weekly company events
- A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere + Local benefits
ComeOn Group is a global iGaming operator founded in 2008, which launched its first online brand in 2010. It runs more than 20 casino and sports betting brands on its proprietary platform, offering a secure, entertainment-led player experience across multiple markets. The company employs over 500 people across seven main locations and operates as an international iGaming employer. ComeOn Group is headquartered in St Julian's, Malta.