Head of Product Delivery
A Head of Product Delivery who can bridge strategy and execution. You excel at orchestrating large-scale, cross-functional programs in complex, regulated environments, and you inspire teams to deliver on time, within budget, and at quality. We need a leader who can operationalize product strategy, implement governance, and drive predictable outcomes across multiple domains to stay ahead of the game.
- Own the delivery framework for the Product Division, establishing governance, processes, and best practices to ensure smooth execution across payments, fraud, onboarding, and verification initiatives.
- Drive cross-functional delivery by coordinating between Product, R&D, Operations, Compliance, and external vendors to ensure projects meet business goals, timelines, and quality standards.
- Translate strategic priorities into clear delivery plans, track execution against commitments, and proactively address risks and dependencies.
- Provide visibility to the Chief Product Officer and senior stakeholders on progress, risks, and outcomes of all major initiatives.
- Build a high-performing delivery unit with clear roles, accountability, and repeatable frameworks that can support multiple parallel projects.
- Ensure delivery processes incorporate regulatory, governance, and security requirements that are critical in gambling and fintech environments.
- Oversee delivery dependencies with third-party providers, ensuring successful onboarding, integration, and rollout.
- Identify bottlenecks and inefficiencies across delivery cycles, driving adoption of tools and methodologies (Agile, SAFe, or hybrid models) tailored to the Product Division’s needs.
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively (required).
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals (required).
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope (required).
- Exceptional attention to detail, ensuring high standards of quality in all outputs (required).
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations (required).
- More than 10 years in program or delivery management, ideally in product-led organisations (required).
- Proven experience leading enterprise-level transformation or product rollouts (required).
- Deep knowledge of Agile/Scaled Agile and hybrid delivery models (required).
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred).
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred).
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred).
- Experience in developing and executing customer retention strategies (nice-to-have).
- Comprehensive learning and development programmes.
- Innovative Performance Tool ensures you receive regular, constructive feedback.
- Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Free Daily Meals.
- Free Massages On-site.
- Free On-Site Gym.
- Group Life Cover.
- Funeral Fund Benefit.
- Financial Services Assistance.
- Employee Assistance Programme.
- Income Continuation Benefit.
- Leadership Training.
- Referral Bonus.
- Medical Aid Subsidy.
- Free Sleep Coaching.
- On-site Barista.
- Retirement Annuity Subsidy.
- Team builds.
DigiOutsource is a global iGaming technology and services company and part of Super Group (SGHC), the holding company behind the Betway and Spin brands. Headquartered in Cape Town, South Africa, with offices in London and Portugal, it provides software development, digital marketing, business intelligence, design and communications services that power leading online gaming brands. The company employs around 1,200 people across multiple continents. DigiOutsource was formed from the merger of the ForwardSlash and SpeakUp Communications businesses and operates as a key technology hub within Super Group.
