Spanish Customer Service Host
As a Customer Service Host, you will be supporting the delivery of high-quality service within the contact centre. This involves engaging with customers through live chats, calls, and emails, assisting them with their queries and/or complaints. This role is crucial in helping the company excel at providing world-class service to stay ahead of the game.
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats.
- Processing and resolving incoming and outgoing contacts in a multimedia environment.
- Processing pertinent information into relevant databases.
- Completion of tasks assigned during shift.
- Customer relationship building and management as well as cross selling products and services.
- Problem solving tasks during shift.
- Handling and taking full responsibility for customer related queries.
- Excellent time management and adherence to schedule.
- Performing extra tasks given by managers / shift supervisors as required.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required).
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals (required).
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required).
- Exceptional attention to detail and a commitment to high‑quality work (required).
- Adaptability – you stay sharp, productive and positive in fast‑moving environments (required).
- The ability to handle complex interactions clearly and effectively (required).
- Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required (required).
- Must be available to work 24/7 shifts (required).
- Must have reliable transport (required).
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred).
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred).
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred).
- Experience in developing and executing customer retention strategies (preferred).
- Expertise in managing multiple customer contacts simultaneously (preferred).
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
- Group Life Cover
- Funeral Fund Benefit
- Income Continuation Benefit
- Medical Aid Subsidy
- Retirement Annuity Subsidy
DigiOutsource is a global iGaming technology and services company and part of Super Group (SGHC), the holding company behind the Betway and Spin brands. Headquartered in Cape Town, South Africa, with offices in London and Portugal, it provides software development, digital marketing, business intelligence, design and communications services that power leading online gaming brands. The company employs around 1,200 people across multiple continents. DigiOutsource was formed from the merger of the ForwardSlash and SpeakUp Communications businesses and operates as a key technology hub within Super Group.