Verification Specialist
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. As our Verification Specialist you’ll play a key part in delivering optimising manual customer verification processes, ensuring timely feedback on verification outcomes, and supporting the broader business verification strategy, getting hands-on with reviewing documentation related to suspicious activity. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.
- Full and accurate assessment of documentation in terms of their legitimacy
- To ensure Betway meets the verification requirements of their customers in line with regulatory and/or business requirements around KYC.
- In line with AML verification requirements outlined by regulatory and / business requirements, i.e., Threshold and name mismatch financial account holder.
- Ensure that documents are uploaded correctly, and notes are captured on accounts after review.
- Escalation of documents with legitimacy concerns to the Fraud Team for further investigation.
- Staying abreast of document version updates specific to countries.
- Withhold / Release of certain transactions when required to do so.
- Request of supporting documentation where deemed required.
- Update customers’ accounts details where necessary.
- Contacting 3rd parties to verify documents in the cases where additional verification is required.
- Be available to assist Risk, Fraud, CSC, and other departments in the business in relation to verification.
- Resolve escalations related to verification.
- Suggest / Recommend new improvements or enhancements to document journeys, customer communication relating to verification and highlighting any potential roadblocks that hinder verification success rates.
- Reporting on verification statistics both internally and externally.
- Suggest / Recommend new or improvement process or systems to enhance efficiency of verification.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required)
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals (required)
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required)
- Exceptional attention to detail and a commitment to high‑quality work (required)
- Adaptability – you stay sharp, productive and positive in fast‑moving environments (required)
- Minimum of 24 Months Risk/AML/Compliance experience (required)
- Relevant Diploma/Degree and/or work experience in a related field (required)
- Exceptional attention to detail, ensuring high standards of quality in all outputs (required)
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations (required)
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred)
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred)
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred)
- Experience in developing and executing customer retention strategies (preferred)
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
- Group Life Cover
- Funeral Fund Benefit
- Income Continuation Benefit
- Medical Aid Subsidy
- Retirement Annuity Subsidy
DigiOutsource is a global iGaming technology and services company and part of Super Group (SGHC), the holding company behind the Betway and Spin brands. Headquartered in Cape Town, South Africa, with offices in London and Portugal, it provides software development, digital marketing, business intelligence, design and communications services that power leading online gaming brands. The company employs around 1,200 people across multiple continents. DigiOutsource was formed from the merger of the ForwardSlash and SpeakUp Communications businesses and operates as a key technology hub within Super Group.
