Assistant Manager, Player Development
As an Assistant Manager of Player Development, you’ll lead and elevate our VIP team in a highly competitive market. You’ll drive revenue performance through strategic sales leadership, develop high-impact Hosts, and shape the premium experience we deliver to our most valuable players. Working cross-functionally, you’ll help execute a best-in-class player strategy that strengthens loyalty, increases engagement, and fuels market growth.
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
- Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
- Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.
- Develop and implement sales training programs across the VIP team.
- Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
- Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.
- Bachelor's degree in a related field or relevant experience with 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
- At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
- Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.
- Must be currently located in or willing to work out of the Pittsburgh or Cleveland market.
- Must be able to obtain and maintain required State Gaming Licenses.
- Health Benefits: Comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing Program: Free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and workplace lactation support. Partnership with Care.com for care finder and backup childcare.
- Family Planning: Benefits supporting adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO: Flexible Paid Time Off for employees in the United States.
- Pet Insurance: Benefit to save on vet expenses for accidents, illnesses, and more.
- Gym Reimbursement: Reimbursement for part of a gym membership after enrolling in a health insurance plan.
- Financial Planning: 401(k) matching and programs such as Origin Financial.
- Commuter Benefits: Access to commuter benefits to help save money on daily commute.
- Tuition Reimbursement: Program for educational courses related to their positions or another position at DraftKings.
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.
