Player Development Executive, Michigan
As a Player Development Executive, you’ll play a key role in growing and strengthening our VIP player community. You’ll build meaningful relationships with high-value players, deliver exceptional service experiences, and drive customer engagement that contributes to revenue growth. Working cross-functionally with teams across the business, you’ll help shape and execute a best-in-class VIP experience while leveraging insights and data to maximise player loyalty and long-term value.
- Build and maintain strong relationships with VIP players by delivering personalised service and fostering long-term loyalty.
- Drive customer engagement, market share, and net revenue growth through proactive outreach and relationship-building strategies.
- Partner with internal teams to deliver a seamless, high-quality VIP experience across all customer interactions.
- Execute VIP policies and procedures, including responsible gaming standards and regulatory requirements.
- Analyse player activity and performance trends to identify opportunities that improve engagement, retention, and revenue.
- Proactively recommend solutions and enhancements that elevate the player experience and strengthen customer satisfaction.
- Manage escalated customer issues and collaborate with internal stakeholders to deliver timely and effective resolutions.
- A Bachelor’s Degree in Business, Marketing, Hospitality, Communications, or a related field, or at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry. (required)
- Experience building and maintaining strong customer relationships, ideally with high-value or VIP clients. (required)
- A passion for delivering exceptional customer experiences and solving complex challenges with a customer-first mindset. (required)
- Proven ability to identify opportunities, implement improvements, and contribute to operational efficiency. (required)
- Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies. (required)
- Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams. (required)
- Knowledge of revenue-driving strategies and experience balancing customer satisfaction with business objectives. (required)
- Ability to obtain and maintain all required State Gaming Licenses. (required)
- Health Benefits
- Wellbeing Program
- Parental Leave & Support
- Family Planning
- Flexible PTO
- Pet Insurance
- Gym Reimbursement
- Financial Planning
- Commuter Benefits
- Tuition Reimbursement
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.
