VIP Host, National East
As a VIP Host, you’ll build and strengthen relationships with some of DraftKings’ most highly engaged Players, delivering personalised experiences that deepen loyalty and drive long-term engagement. You’ll serve as a trusted point of contact, using insights, market knowledge, and relationship-building expertise to understand player needs and create meaningful connections. Working at the intersection of customer experience, retention, and growth, you’ll help shape a world-class VIP program while contributing valuable feedback that enhances our products and player experience. This role offers the opportunity to make a direct impact on player satisfaction, advocacy, and business performance.
- Build authentic, trusted relationships with high-value Players to increase engagement, loyalty, and revenue.
- Manage all aspects of the player relationship through proactive outreach, personalised communications, and timely issue resolution.
- Maintain a deep understanding of industry trends, promotions, products, and platform enhancements to deliver relevant recommendations and experiences.
- Lead player reactivation initiatives by identifying opportunities to reconnect with inactive Players and increase participation.
- Gather and communicate player feedback to help improve products, services, and the overall player experience.
- Collaborate with cross-functional teams to address player needs and ensure a seamless experience across all touchpoints.
- Monitor player activity and engagement trends to identify opportunities for growth, retention, and relationship development.
- Execute all VIP program policies and procedures while maintaining compliance with responsible gaming standards and guidelines.
- A Bachelor’s Degree in a related field or equivalent professional experience (required).
- At least 3 years of experience in Sales, Account Management, Customer Success, Hospitality, or another customer-facing role (required).
- Strong relationship-building skills with the ability to earn trust and maintain long-term player partnerships (required).
- Excellent verbal and written communication skills, with a customer-first approach to every interaction (required).
- An analytical mindset with the ability to interpret data, identify trends, and make informed decisions quickly (required).
- Comfort working in a fast-paced, highly collaborative, and evolving environment (required).
- Strong organisational skills with the ability to manage multiple priorities while maintaining attention to detail (required).
- Flexibility to travel as needed and work evenings, weekends, and other non-traditional hours to support player needs (required).
- The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable.
- Comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing Program with free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support.
- Partnership with Care.com, a care finder and backup childcare partner for our U.S. employees.
- Family planning benefits that support adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO if you work in the United States.
- Pet insurance benefit to help save on vet expenses.
- Gym reimbursement for part of your gym membership once you enroll in a health insurance plan.
- Financial Planning resources including 401(k) matching to programs such as Origin Financial.
- Commuter benefits to help you save money on your daily commute.
- Tuition Reimbursement Program for educational courses related to their positions or another position at DraftKings.
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.
