VIP Services Representative
As a VIP Services Representative, you’ll help deliver a premium experience to some of our most engaged players while supporting DraftKings’ industry-leading VIP strategy. You’ll build meaningful relationships with VIP customers, step in to manage accounts during periods of coverage support, and help create memorable experiences that strengthen long-term loyalty. In this role, you’ll balance relationship management, account analysis, and promotional strategy in a fast-paced environment where every interaction shapes the player experience. You’ll work closely with cross-functional teams to ensure our VIP players stay connected to the latest promotions, events, and experiences across DraftKings.
- Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience.
- Assist and attend events where customers are present and help is needed.
- Exceed engagement and service level performance targets.
- Assist in reactivation efforts to re-engage inactive users.
- Effectively distribute an allotted promotional budget.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- At least 1 year of experience in a sales or account management role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Ability to analyze data and trends to make quick and confident decisions.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming License.
- Health Benefits: Comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing Program: Free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support. Partner with Care.com for care finder and backup childcare.
- Family Planning: Benefits supporting adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO: Flexible Paid Time Off for employees in the United States.
- Pet Insurance: Pet insurance benefit to help save on vet expenses.
- Gym Reimbursement: Reimbursement for part of a gym membership.
- Financial Planning: 401(k) matching and programs such as Origin Financial.
- Commuter Benefits: Access to commuter benefits to help save money on daily commutes.
- Tuition Reimbursement: Tuition Reimbursement Program for educational courses related to their positions or another position at DraftKings.
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.
