Key Account Manager
The Key Account Manager is responsible for acquiring, maintaining, and optimising business relationships and partnerships to achieve business KPIs. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.
Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives.
Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise.
Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met.
Representing the entire range of the Company’s products.
Distributing and presenting information to customers about upcoming game releases and opportunities.
Establishing and maintaining effective key account relationships.
Acting as an intermediary between internal departments and customers.
Acting as an escalation point for customers for any issues, and ensure resolution action.
Providing root-cause analysis, driving continuous improvement, and execution of solutions.
Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.
- Liaising with in-house resources and operators to undertake promotional fulfilment and analysis of campaigns and marketing initiatives.
- Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise.
- Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met.
- Representing the entire range of the Company’s products.
- Distributing and presenting information to customers about upcoming game releases and opportunities.
- Establishing and maintaining effective key account relationships.
- Acting as an intermediary between internal departments and customers.
- Acting as an escalation point for customers for any issues, and ensure resolution action.
- Providing root-cause analysis, driving continuous improvement, and execution of solutions.
- Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
- Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.
- Minimum 2 years of experience in iGaming is preferred (Account Management or similar client-facing role) (preferred).
- Sound commercial awareness and knowledge of business development (required).
- Experienced at effective client management (required).
- Proven team management capabilities (required).
- Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights, identify growth opportunities, and support commercial decision-making (required).
- Educational background in a related field would be preferred (preferred).
- Strong verbal and written English Proficiency (required).
- Proficiency with Microsoft Office Suite (Excel. Power Point, and Word) (required).
- Working experience with Jira (preferred).
- Proficiency in Tableau and Power BI for reporting and data visualisation (preferred).
- Professional presence, willing to travel and work outside of normal office hours (required).
- Competitive Compensation (required).
- Career Growth Opportunities (required).
- Additional Health Care benefits (required).
- Dynamic Work environment (required).
- Comprehensive Training (required).
Evolution AB is a Swedish company and the world's leading developer and supplier of live casino solutions for online gaming operators. Founded in 2006 and headquartered in Stockholm, it produces live dealer games - including roulette, blackjack and a range of game shows - streamed from studios across Europe, the Americas and Asia. Through the acquisitions of NetEnt, Red Tiger, Big Time Gaming and others, the group is also a major online slots provider. Listed on Nasdaq Stockholm, Evolution employs more than 20,000 people worldwide.