UX Researcher
FanDuel is seeking a highly motivated and experienced individual to join its Sports UX team as a UX Researcher. This role offers the opportunity to engage in meaningful work and real-life projects, providing an in-depth look into the inner workings of a premier sports-technology and entertainment company. The researcher will learn from innovative industry professionals and enhance their knowledge of User Experience processes in a fast-paced environment.
This position will support the New Ventures team. The researcher will collaborate closely with a multi-disciplinary team, including Product, Product Design, Content Design, Engineering, Marketing, Commercial, and Analytics, to integrate user insights into the product design and development process.
- Demonstrate an advanced understanding of our users and how they engage with our products.
- Demonstrate a solid understanding of the product under study, including the relevant journeys, user needs, challenges, and the FanDuel business.
- Successfully organise, facilitate, and analyse unmoderated and medium-complexity moderated user research.
- Take measurable steps to learn how to conduct more complex studies.
- Translate business questions or hypotheses into research objectives and a clear research plan.
- Demonstrate storytelling skills by clearly and succinctly communicating research findings across various formats, while connecting it back to the business and customer goals (the “so what?”).
- Identify and clearly articulate areas for improvement based on research findings.
- Conduct heuristic analyses and make recommendations based on best practices.
- Minimum of 3+ years of previous User Experience Research experience (required).
- Strong knowledge of User Experience Research methodologies and best practices (required).
- Demonstrated success working as part of a cross-functional team that includes UX Design, Product, and Engineering (required).
- Strong verbal and written communication skills (required).
- Knowledge of sports and/or experience working within a heavily regulated industry (nice-to-have).
- Health plans including programs for fertility and family planning, mental health support, and fitness benefits.
- Generous paid time off and sick leave.
- Annual bonus and long-term incentive opportunities (based on performance).
- 401k with up to a 5% match.
- Commuter benefits.
- Pet insurance.
- Medical, vision, and dental insurance.
- Life and disability insurance.
- 14 paid company holidays.
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).