RG & AML Product Manager
The role is for a strategic and compliance-focused RG & AML Product Manager who will take end-to-end ownership of Responsible Gaming (RG) and Anti-Money Laundering (AML) products. This includes Crucial Player Protection (CPP) models and customer protection tools and limits. The position operates at the intersection of compliance, operations, engineering, and customer experience.
The successful candidate will balance regulatory obligations with player protection and commercial realities, driving solutions that safeguard players while supporting sustainable growth. This role requires the ability to operate in a fast-moving, multi-market environment, delivering quick wins to meet regulatory needs while shaping the long-term roadmap for compliance innovation and customer well-being.
- Own and evolve Crucial Player Protection (CPP) RG & AML detection models.
- Own RG customer tools & limits (affordability checks, deposit/play limits, interventions, time-outs, customer journeys).
- Adapt models and tools to regulatory requirements across markets, anticipating variations while ensuring group-wide consistency.
- Translate complex regulatory obligations into clear product requirements that balance compliance, customer experience, and commercial objectives.
- Define and manage the roadmap, balancing urgent compliance needs with long-term product maturity and scalability.
- Partner with Compliance, AML, RG, Operations, Engineering, CX, and Commercial teams to design solutions that protect players while enabling sustainable growth.
- Act as the strategic voice balancing compliance obligations with customer experience and commercial goals.
- Lead prioritisation of competing compliance and operational demands, ensuring decisions are transparent and data-driven.
- Drive phased rollout of models and tools, ensuring operational readiness, training, and process alignment across markets.
- Collaborate with engineering, data, and vendor partners to address dependencies and scalability gaps.
- Automate manual workflows to reduce operational strain and improve efficiency.
- Oversee post-release optimisation, ensuring product maturity before expansion.
- Use KPI insights and operational feedback loops to course-correct quickly and continuously improve.
- Continuously refine CPP RG & AML model logic through data insights.
- Monitor KPIs including detection accuracy, automation rates, intervention outcomes, and CX sentiment.
- Partner with data and vendor teams to improve reporting and detection capabilities.
- Build trust with Compliance, Legal, Operations, Engineering, and Commercial stakeholders through pragmatic, transparent decision-making.
- Communicate roadmap progress, risks, and trade-offs clearly to leadership.
- Own product deliveries from requirements to rollout and optimisation.
- Manage dependencies and risks, ensuring on-time and within-scope execution.
- 2–3 years' Product Management experience in regulated industries (gaming, fintech, payments, or financial services) (required).
- Demonstrated ability to own and deliver complex product initiatives from start to finish, coordinating across multiple teams and stakeholders (required).
- Strong stakeholder management skills, with the ability to juggle multiple priorities simultaneously (required).
- Analytical and data-driven mindset, using KPIs to refine product decisions and interventions (required).
- Flexible, pragmatic, and resilient, with the ability to adapt to evolving regulatory and operational contexts (required).
- Ability to balance compliance, commercial, and customer experience goals in product delivery (preferred).
- Knowledge of Responsible Gaming and AML frameworks, with the ability to translate complex regulatory requirements into product outcomes (preferred).
- Familiarity with RG customer tools & limits (affordability, deposit/play limits, interventions) (preferred).
- Experience managing multi-market rollouts or cross-regional product launches (preferred).
- Familiarity with Agile delivery frameworks (JIRA, Confluence) (preferred).
- Experience working with third-party vendors, ideally in compliance or technology domains (preferred).
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.