Senior AML & RG Specialist
FDJ UNITED operates in a highly regulated and increasingly complex market where trust and reputation will play key roles in achieving sustainable growth. The mission of Player Sustainability is to promote a companywide "Build on Trust" and Sustainability priority culture and to ensure FDJ UNITED proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.
The role involves identifying and actioning concerning customer behaviour with the aim of ensuring a sustainable customer base while reducing friction and maximising customer experience. The specialist will support management with team development and procedural improvement, and ensure the department is operationally compliant in all account handling relating to the CCR process.
Key responsibilities include identifying and actioning customer compliance risk, acting according to documented processes with regards to account actioning, document requests and additional checks required. The role also involves conducting customer risk assessments, including checks on customers' source of wealth, taking action to ensure that the customer maintains a sustainable level of spend. The specialist will investigate customers detected on RG/AML models, taking actions as per established processes and escalating to relevant Governance teams when appropriate. They must also stay aware of any regulatory or market changes affecting their area and ensure casework is handled in compliance with regulatory standards and requirements. The role acts as a constant point of reference for any queries or escalations by any team in Player Sustainability and Malta Operations in general. The specialist will take up the role of a leader when the Team Manager is not present, namely around monitoring of daily tasks, scheduling, and decision making. They will support management with developing the knowledge and performance of team members, conduct regular quality checks and provide constructive feedback, and be responsible for arranging/conducting training for new starters and other team members requiring performance improvement. Continuous improvement of ways of working and operational efficiency is expected, along with ensuring any procedural changes or new tasks are onboarded and communicated. Building strong relationships with external stakeholders, especially senior analysts in other Player Sustainability teams and relevant CS teams, is also a key aspect. The specialist will embrace team objectives and work on personalised goals on a quarterly basis, and perform ad-hoc tasks as required by management. Adherence to Governance, Risk & Compliance (GRC) obligations is mandatory, as is promptly identifying and raising any non-compliance incidents to the line manager. Challenging processes, policies and projects that will negatively impact compliance within the Group and completing all mandatory compliance training are also required. The specialist should reach out to the Compliance Teams if unsure of any compliance obligations or if requirements are unclear.
- Identify and action concerning customer behaviour with the aim of ensuring a sustainable customer base while reducing friction/maximizing Customer Experience.
- Support management with team development and procedural improvement.
- Ensure that the department is operationally compliant in all account handling relating to the CCR process.
- Identify and action customer compliance risk. Act according to documented processes with regards to account actioning, document requests and additional checks required.
- Conduct customer risk assessments, including checks on customers' source of wealth, taking action to ensure that the customer maintains a sustainable level of spend.
- Investigate customers detected on our RG/AML models, taking actions as per established processes – escalating to relevant Governance teams when appropriate.
- Ensure you are aware of any regulatory or market changes affecting your area, and that any casework is handled in compliance with regulatory standards and requirements.
- Act as a constant point of reference for any queries or escalations by any team in Player Sustainability and Malta Operations in general.
- Take up the role of a leader when the Team Manager is not present, namely around monitoring of daily tasks, scheduling, decision making etc.
- Support management with developing the knowledge and performance of team members.
- Conduct regular quality checks and provide constructive feedback to team members.
- Be responsible for arranging/conducting training for new starters and other team members requiring performance improvement.
- Continuously search for ways to improve ways of working / operational efficiency.
- Ensure any procedural changes or new tasks are onboarded and communicated – conducting training sessions and procedural updates if necessary.
- Build strong relationships with external stakeholders, especially senior analysts in other Player Sustainability teams and relevant CS teams.
- Constantly embrace the team objectives and work on your personalized goals on a quarterly basis.
- Perform ad-hoc tasks as required by management.
- Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
- Identify and raise any non-compliance incidents promptly to your line manager.
- Challenge processes, policies and projects that will negatively impact compliance within the Group.
- Complete all mandatory compliance training assigned to you.
- Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.
- Customer-centric decision making (required)
- Excellent written and verbal communication skills in English (required)
- Strong problem-solving and analytical thinking skills (required)
- Open to giving and receiving constructive feedback (required)
- Good knowledge of Responsible Gaming, AML, and the i-gaming industry as a whole (required)
- Keen to share knowledge and help others grow (required)
- Team player (required)
- Reliable and self-motivated (required)
- Leads by example (required)
- Experience in a similar role (nice-to-have)
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.