Partnership Manager
This role is responsible for the generation of increased revenue across the business' customer base. This includes generating new sales as well as maximising revenues from existing customers. The role also exists to continually review business development strategies and managing customers in the most effective way possible. The position requires an excellent understanding of the e-gaming industry, relevant markets, competitors and consumers. Effective client management experience is a prerequisite for the role.
- As part of the partnership team, help identify and target new business by utilising existing industry contacts, researching new markets, and creating dialogue with potential operators and stakeholders in the gaming industry.
- Liaising closely with the Games Team to ensure content is promoted to our customers in an orderly and timely fashion. This must be done in a way that maximises revenue for Games Global but also aligns with the customers’ game launch strategy.
- As part of a wider partnership team, act as the contact point for operators, developing long term strategic relationships.
- Prioritising and engaging both prospects and customers, taking ownership of commercial negotiations and delivering results in line with Games Global core strategic vision.
- Providing ongoing support for the Product team as they look to garner feedback from customers on the future product roadmap.
- Analysing market intelligence and carrying out business development.
- Actively forecast and manage key account metrics.
- Ensuring equilibrium between internal resource allocation and potential revenue generation.
- Managing the sales and onboarding cycles from negotiation to customer launch and beyond.
- Ensuring the customer receives the best possible service at every stage of their lifetime with Games Global.
- Demonstrate a clear knowledge of how to generate results in a complex commercial environment.
- Experience of sales and revenue generation in the gaming industry
- Desire to build team / people management capabilities.
- Excellent account / customer management skills
- Ability to think strategically particularly with regards to problem solving / issue management.
- Desire to be an integral part of a team looking to put the customer first.
- Demonstrate personal commitment and be a contributing/positive influence on the team.
- Adhere to the team’s expectations, guidelines and conduct.
- Always be a positive ambassador for the team in all interactions with the business and our customers.
- Be open to ideas, listen to others and objectively consider others' ideas and opinions even when they may conflict with your own.
- Seek innovative ways to improve the team and the performance of the business unit.
- Innovation and Pro-activeness: Take independent action by suggesting new ideas or potential innovative solutions to problems or new business opportunities.
- Passion: Demonstrate a passion for any aspect of work which involves your role, the customers’ and the business', or the Gaming industry in general.
- Ownership: Take ownership by dedicating the required time and energy to assignments and making sure no aspect of the work or task is left neglected.
- Accept responsibility for outcomes, whether positive or negative, and be willing to admit mistakes and refocus efforts.
- Support others by treating them with dignity, respect and fairness.
- 3+ years’ experience within an account management / sales role within an e-gaming environment.
Games Global is a business-to-business supplier of online casino games and content, headquartered in Douglas, Isle of Man. Established in 2021, it acquired Microgaming's iGaming portfolio and Quickfire distribution business in 2022, giving it one of the largest slot-game catalogues in the industry - thousands of titles distributed to hundreds of operators. The company aggregates content from its own studios and a network of independent developers, supplying regulated markets worldwide. It was founded by former IGT and Lottomatica executive Walter Bugno.
