Service Owner
Games Global is looking for a Service Owner to lead testing & QA services across global teams-owning delivery, quality outcomes, operational excellence, and stakeholder confidence end-to-end. Key strengths we value: Service ownership mindset: accountable for a service end-to-end, including SLAs and delivery/quality objectives. Strong QA/testing foundation: experience leading software testing services and operating a disciplined delivery model. Operational leadership: ability to establish/review processes, enforce efficiency objectives, and communicate clearly on service risks/failure points. People leadership & coaching: develops capability through mentoring, performance goals, and training/career development plans. Customer/studio engagement: proactive stakeholder management and continuous improvement focus. Strategic thinking: aligns service roadmap and priorities to wider organisational goals and benefits. Be part of a globally distributed, high-performing QA ecosystem. Lead transformation initiatives shaping the future of testing services. Influence quality, delivery, and operational standards at scale. Work with senior stakeholders and leading studios across markets.
- Testing excellence & quality governance
- Operational excellence and predictable delivery
- Team leadership and capability growth
- Strong studio relationships and stakeholder confidence
- Strategic alignment to transformation initiatives
- Minimum 2 years proven leadership experience/skills
- Minimum 3 years experience in a software industry (igaming is an advantage)
- ISTQB Test Management certification is an advantage
- Knowledge of SDLC and methodologies
- Proven results engaging customers and stakeholders at senior management levels
- AI/ML/Automation working experience is also required
Games Global is a business-to-business supplier of online casino games and content, headquartered in Douglas, Isle of Man. Established in 2021, it acquired Microgaming's iGaming portfolio and Quickfire distribution business in 2022, giving it one of the largest slot-game catalogues in the industry - thousands of titles distributed to hundreds of operators. The company aggregates content from its own studios and a network of independent developers, supplying regulated markets worldwide. It was founded by former IGT and Lottomatica executive Walter Bugno.
