Senior Customer Success Manager - Media Latam
We're looking for an experienced Senior Customer Success Manager in LATAM on the Client Services team, who defines the ‘’farmer’’ mentality – someone who thrives on nurturing deep-rooted relationships and harvesting long-term value from a sophisticated book of business. In this role, you won’t just be managing accounts, you will be the lead architect of their growth. You’ll manage our highest-value clients, navigating the complexities of programmatic and multi-channel digital media to ensure their investment yields maximum returns. If you are a strategic thinker who sees a client objective and immediately starts mapping out a 12-month evolution plan, we want to talk to you. Primary focus is on transforming a top-tier book of business into a thriving ecosystem of growth. You will be responsible for retention, but more importantly, for the expansion and diversification of our footprint within each account. This is not a “maintenance” role. We are looking for a growth-oriented professional who views a stable account as a platform for innovation and expansion.
- Developing and executing on comprehensive plans that aren’t just static documents. You will evolve these plans regularly to align with shifting client KPIs and market trends
- Identify untapped opportunities within existing accounts. You’ll lead the charge on upsells and cross-sells by demonstrating how new channels or programmatic strategies solve specific business hurdles
- Act as a consultant on multi-channel strategies (Display, Video, Social, CTV, etc.). You must be able to speak the language of performance data and attribution
- Build “high and wide” relationships. You should feel equally comfortable presenting QBRs to CMOs while remaining a trusted partner to a mid-level stakeholder
- Proactively identify “at-risk” signals and deploy recovery strategies before they impact the bottom line.
- 4+ years in Customer Success or Account Management within the AdTech or Digital Media space (required)
- Proven Success in managing a customer portfolio and exceeding client expectations (required)
- Deep understanding of the programmatic landscape, including DSPs, SSPs and the nuances of multi-channel execution (required)
- You enjoy the process of building trust over time and find satisfaction in seeing a client’s spend and sophistication grow under your watch (required)
- You can look at a campaign dashboard and extract a narrative, not just a set of numbers (required)
- A willingness to pivot between high-level strategy and tactical execution at a moment’s notice (required)
- Previous experience managing RMG (Real Money Gaming) or iGaming clients is highly welcomed and will be a significant advantage (preferred)
- Competitive salary
- Range of benefits
- Commitment to supporting employee wellbeing
- Opportunities to grow your skills, experience and career
Genius Sports is a sports data and technology company that supplies official data, streaming, integrity and advertising services to sports leagues, sportsbooks and media companies. Founded in 2001 and headquartered in London, with a major office in New York and others worldwide, it is the official data partner of organisations including the NFL, English Premier League and FIBA. The company provides the technology that connects sports, betting and media businesses. Genius Sports is listed on the New York Stock Exchange.