Account Manager
The Account Manager role for Sitebee, Gentoo Media's compliance and brand protection tool, is a partner-facing position for individuals with a positive outlook who enjoy providing an outstanding experience to operator customers. This role involves developing long-term, trusting relationships with clients and identifying new opportunities. The Account Manager will be the primary point of contact for a designated number of customers, handling all their questions and demands.
- Manage Sitebee accounts and maintain strong relationships with operator customers, acting as a primary point of contact.
- Address customer inquiries through various communication channels, ensuring accurate and timely responses.
- Maximise revenues and KPIs through effective account management, commercial negotiations, and performance optimisation.
- Document and update customer interactions, transactions, and issues in the internal CRM system, ensuring data accuracy at all times.
- Collaborate with internal teams (technical and product teams) to deliver partner requirements and align processes.
- Troubleshoot partner-related issues and ensure timely, effective solutions to maintain high standards of service.
- Facilitate the onboarding process for new operator partners, ensuring a smooth transition and clear understanding of our offerings.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Handle repetitive daily, weekly, and monthly tasks including report generation, data organisation, and cooperation with related teams on similar assignments.
- Contribute to product and process improvements by sharing insights, new ideas, and revenue models with the wider team.
- Represent Gentoo Media at meetings, industry events, and affiliate conferences, promoting business growth opportunities and strengthening partnerships.
- Bachelor’s degree in Marketing, Business Administration, Economics, Communications, or a related field.
- 2+ years of experience in a similar role with digital products, online advertising, or sales.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting, data analysis, and presentations.
- Ability to analyse KPIs, financial data, and performance metrics to support business decisions.
- Proficiency in affiliate management platforms to strengthen partner relationships and optimise campaign performance.
- Skilled in utilising content management systems (CMS) to maintain high-quality, accurate, and strategically aligned operator listings.
- Hybrid work model - flexibility to split time between home and office
- Daily office lunches with varied menus to suit all dietary preferences
- 25 days of vacation to rest and recharge
- Birthday Leave - a day off to celebrate your special day
- “Me Time” Day - a day dedicated to your wellbeing
- Annual Volunteer Day - support a cause that matters to you
- 100% paid maternity leave
- Career progression pathways and ongoing support
- Free access to Udemy learning platform
- Annual €400 wellbeing benefit
- Monthly €35 home office allowance
- Flexible morning start - begin your day anytime between 8:00 and 9:30 AM
- Private health insurance - including dental and physical therapy
- Anniversary rewards at 3, 5, and 10 years
- Team building budget
- A vibrant culture with regular events, social gatherings, and team celebrations
Gentoo Media is a leading iGaming affiliate in the online casino and sportsbook industry, with more than 17 years of experience. It operates a portfolio of flagship websites including AskGamblers, Time2Play, CasinoTopsOnline, WSN and Casinomeister, alongside its SaaS brand-protection tool GiG Comply. The company manages over 150 websites globally, delivering high-quality traffic to operators and connecting millions of players each year with reviews, offers and brands. Gentoo Media employs more than 300 people from over 50 nationalities, and is headquartered in Malta with additional offices in Denmark, Serbia and Spain. It was formed from the demerger of Gaming Innovation Group's media business.
