Head of Account Management
GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale - from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology - we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action - join us.
This role exists to turn customers into long-term champions - through a clear lifecycle framework, strong governance, and a team that knows how to win relationships at scale. You’ll own how we onboard, grow, retain, and re-activate accounts - and how we show measurable customer value across the journey.
You’ll lead the Account Management function and build a consistent customer lifecycle engine: onboarding → adoption → success tracking → expansion → retention → win-back. Your focus: structure + execution + client trust.
- Build and run a customer lifecycle management framework: onboarding, satisfaction measurement, upsell/expansion, retention, win-back.
- Document and continuously improve customer journeys, key touchpoints, and success moments.
- Introduce account segmentation and resource allocation logic (where we invest time and why).
- Build onboarding and account development programs that scale across geos and brands.
- Define Customer Success/Account Management policies, playbooks, and operating cadence.
- Implement satisfaction tools and loyalty initiatives (and make the data actually actionable).
- Run business reviews and enforce internal SLAs with clear escalation mechanisms.
- Be the internal “Voice of Customer” - and translate client reality into product/process priorities.
- Define sales targets with leadership; contribute to revenue planning and forecasting.
- Drive training, internal collaboration, and executive engagement on key accounts.
- Contribute to cross-functional initiatives as part of the broader leadership team.
- 3+ years of leadership/management experience in Account Management / Customer Success / Commercial operations.
- Strong track record in B2B (iGaming/gambling, IT, telco, finance, business services are relevant).
- Proven ability to build lifecycle frameworks and processes - and make teams follow them.
- Excellent communication + high EQ: you can handle exec rooms and messy escalations.
- Advanced English + Russian.
- Calm under pressure, strong execution, and serious attention to detail.
- Annual budget for: Sports • Medical • Mental health • Home office • Languages.
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
GR8 Tech is a business-to-business iGaming software provider headquartered in Limassol, Cyprus, supplying sportsbook and casino platform technology to operators. It is the rebranded B2B arm of Parimatch Tech, spun out from the consumer Parimatch brand in 2023. The company's modular platform supports millions of active users across more than 40 countries, maintained by a team of over 900 specialists. GR8 Tech focuses on high-performance, scalable sportsbook and gaming infrastructure.