Middle Account Manager for Payments Team
This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8_TECH integration delivers maximum ROI.
- Develop existing and new accounts into mutually beneficial partnerships by aligning GR8_TECH products with their specific business goals.
- Analyze performance data and statistics to provide actionable insights that optimize client ROI.
- Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.
- Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem.
- Partner with key functions-Product, Integrations, Analytics, and Support-to ensure technical setups are flawless and knowledge is shared cross-departmentally.
- Manage all commercial and operational issues promptly to prevent friction in service delivery.
- Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap.
- Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement.
- Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.
- 2 years+ Experience in the iGaming industry within a customer-facing or account management role (required).
- Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations) (required).
- B2 English level with the ability to explain technical concepts to non-technical stakeholders (required).
- A "mid-level" autonomy mindset-capable of driving tasks solo while knowing exactly when to escalate to senior peers (required).
- A natural ability to prioritize competing tasks and apply critical thinking to operational "firefights" (required).
- Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar) (required).
- Basic technical understanding of web services and the software development life cycle (SDLC) (nice-to-have).
- Experience with Figma or Miro for collaborative planning and workflow visualization (nice-to-have).
- Prior experience specifically within iGaming payments or fintech (nice-to-have).
- Cafeteria - annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
GR8 Tech is a business-to-business iGaming software provider headquartered in Limassol, Cyprus, supplying sportsbook and casino platform technology to operators. It is the rebranded B2B arm of Parimatch Tech, spun out from the consumer Parimatch brand in 2023. The company's modular platform supports millions of active users across more than 40 countries, maintained by a team of over 900 specialists. GR8 Tech focuses on high-performance, scalable sportsbook and gaming infrastructure.