Middle Client Delivery Manager
GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale - from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology - we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action - join us.
Why this role exists: This role exists to ensure the flawless integration of our most strategic B2B clients into our ecosystem. You’ll help us scale our global footprint by leading a technical delivery team that turns complex onboarding processes into a competitive advantage.
What you’ll drive:
Strategy & Outcomes
- Own the implementation of scalable delivery processes in close alignment with the Global Delivery team.
- Drive operational efficiency by optimizing systems, tools, and workflows to enhance client satisfaction.
- Measure and analyze performance metrics and KPIs to identify bottlenecks and fuel continuous improvement.
- Partner with executive leadership to offer strategic insights for platform innovation and business expansion.
Delivery & Execution
- Orchestrate complex integration projects, ensuring cross-functional teams move in sync toward successful onboarding.
- Ship high-quality technical setups, maintaining a clear path from development to Release Management.
- Unblock daily operations by making fast, informed decisions when technical or logistical challenges arise.
- Simplify the transition between sales/onboarding and long-term maintenance phases.
Stakeholder & Client Management
- Align expectations between clients, Sales, and Account Managers to facilitate long-term, high-trust partnerships.
- Communicate technical complexities to non-technical stakeholders, ensuring transparency throughout the delivery cycle.
- Validate that client needs are met without compromising the integrity of our core platform.
People & Leadership
- Build and mentor a growing team of 10+ technical experts, fostering a culture of ownership and reliability.
- Scale the team’s capabilities as the business expands into new markets and product lines.
- Improve team motivation and collaboration through clear planning and proactive problem-solving.
- Own the implementation of scalable delivery processes in close alignment with the Global Delivery team.
- Drive operational efficiency by optimizing systems, tools, and workflows to enhance client satisfaction.
- Measure and analyze performance metrics and KPIs to identify bottlenecks and fuel continuous improvement.
- Partner with executive leadership to offer strategic insights for platform innovation and business expansion.
- Orchestrate complex integration projects, ensuring cross-functional teams move in sync toward successful onboarding.
- Ship high-quality technical setups, maintaining a clear path from development to Release Management.
- Unblock daily operations by making fast, informed decisions when technical or logistical challenges arise.
- Simplify the transition between sales/onboarding and long-term maintenance phases.
- Align expectations between clients, Sales, and Account Managers to facilitate long-term, high-trust partnerships.
- Communicate technical complexities to non-technical stakeholders, ensuring transparency throughout the delivery cycle.
- Validate that client needs are met without compromising the integrity of our core platform.
- Build and mentor a growing team of 10+ technical experts, fostering a culture of ownership and reliability.
- Scale the team’s capabilities as the business expands into new markets and product lines.
- Improve team motivation and collaboration through clear planning and proactive problem-solving.
- 3+ years of IT Client Delivery Management experience, specifically in B2B environments.
- Full proficiency in Ukrainian or Russian, fluency in English.
- Experience managing teams of 10+ people with a genuine passion for building motivated, high-performing teams.
- Experience in iGaming industry, understanding of industry dynamics and specific.
- Solid grasp of the SDLC, Change Management, and Release Management.
- Hands-on experience applying Scrum/Agile to client-facing delivery.
- Advanced proficiency in JIRA and Confluence.
- Strong organizational and planning skills with the ability to ensure smooth execution under pressure.
- Proficiency in Turkish (nice-to-have).
- Experience in high-load fintech or payment platform integrations (nice-to-have).
- Cafeteria - annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
GR8 Tech is a business-to-business iGaming software provider headquartered in Limassol, Cyprus, supplying sportsbook and casino platform technology to operators. It is the rebranded B2B arm of Parimatch Tech, spun out from the consumer Parimatch brand in 2023. The company's modular platform supports millions of active users across more than 40 countries, maintained by a team of over 900 specialists. GR8 Tech focuses on high-performance, scalable sportsbook and gaming infrastructure.
