CRM Manager
The client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.
This role is perfect for those who aim to plan and execute impactful campaigns using CRM tools, tracking results to optimise performance and engagement. The CRM Manager will partner with cross-functional teams, including the product team, to support the launch of new geographical markets, ensuring CRM readiness.
Responsibilities include overseeing reporting requirements, defining needs for new CRM functionalities, and refining existing processes. The role also involves staying updated on CRM trends and best practices, continually enhancing strategies and processes, and collaborating closely with wider CRM teams to ensure compliance and adherence to internal processes.
The CRM Manager will manage daily CRM campaigns, overseeing activities to maintain high-quality standards, and process and prioritise incoming requests from various divisions, verifying new functionality and assisting with timely execution.
- Plan and execute impactful campaigns using CRM tools, tracking results to optimise performance and engagement.
- Partner with cross-functional teams, including the product team to support the launch of new geographical markets, ensuring CRM readiness.
- Oversee reporting requirements, defining needs for new CRM functionalities, and refining existing processes.
- Stay updated on CRM trends and best practices, continually enhancing strategies and processes.
- Collaborate closely with wider CRM teams to ensure compliance and adherence to internal processes.
- Manage daily CRM campaigns, overseeing activities to maintain high-quality standards.
- Process and prioritise incoming requests from various divisions, verifying new functionality and assisting with timely execution.
- At least 1+ year of hands-on experience managing CRM processes and marketing campaigns from briefing to setup (required).
- Proficiency with no-code CRM platforms, such as Optimove, Smartico, or Customer.io (required).
- Upper intermediate English, with strong written and spoken communication skills (required).
- Experience in the iGaming industry (nice-to-have).
- Detail-oriented with strong focus on accuracy and campaign quality (required).
- Analytical mindset and data-driven decision-making (required).
- Strong organisational and prioritisation skills (required).
- Proactive and comfortable working in a fast-paced environment (required).
- Passionate about improving customer engagement across multiple verticals (required).
- Health & Wellness Focus.
- Global Medical Coverage.
- Growth Opportunities.
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.).
- Performance-Driven Rewards.
- Dynamic Work Environment.
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.