Pre-VIP Account Manager
The client is a fast-scaling international marketing company and a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world's most competitive industries.
This role is perfect for those who aim to build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behaviour. The role involves managing a portfolio of customers and proactively driving their engagement, retention, and progression toward VIP status. It also requires delivering personalised communication through calls, messages, promotions, and tailored offers. The successful candidate will analyse customer activity and identify opportunities to improve player retention, deposits, and overall engagement, using data and customer insights to make informed decisions and optimise portfolio performance. Collaboration with VIP CRM, BI, Customer Support, and other internal teams is essential to deliver the best customer experience. The role also includes resolving customer issues efficiently while ensuring compliance with company policies and gaming regulations, and tracking and achieving individual KPIs related to customer growth, retention, and portfolio performance.
- Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behaviour.
- Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status.
- Deliver personalised communication through calls, messages, promotions, and tailored offers.
- Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement.
- Use data and customer insights to make informed decisions and optimise portfolio performance.
- Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience.
- Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations.
- Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.
- 2+ years of experience in VIP Account Management, Customer Relationship Management, Customer Success, Sales, or similar client-facing roles (required)
- Experience in the iGaming industry (preferred)
- Understanding of the iGaming and Sports Betting market (nice-to-have)
- Good understanding of key iGaming KPIs and player lifecycle metrics (required)
- Strong analytical skills with the ability to interpret customer data and identify trends (required)
- Experience working with CRM platforms and data visualization tools (e.g. Tableau) would be an advantage (nice-to-have)
- Familiarity with workflow tools such as Jira or similar platforms is a plus (nice-to-have)
- Knowledge of regulatory compliance within the gaming industry would be beneficial (nice-to-have)
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.