VIP Account Manager
This role is for a VIP Account Manager who will be responsible for managing and maintaining relationships with VIP and high-value clients. The position requires acting as the main point of contact for assigned accounts, providing personalised service, and proactively communicating with clients. The VIP Account Manager will monitor client activity and performance metrics, identify opportunities for upselling and cross-selling, and develop strategies to increase client retention and lifetime value. This role also involves handling escalations and complex client issues efficiently, coordinating with internal departments, and tracking KPIs related to retention, reactivation, and revenue growth. Staying updated on products, promotions, and market trends is also a key aspect of the job, along with complying with company policies and security standards.
- Manage and maintain relationships with VIP / high-value clients
- Act as the main point of contact for assigned accounts
- Provide personalized service and proactive communication
- Monitor client activity and performance metrics
- Identify opportunities for upselling and cross-selling
- Develop strategies to increase client retention and lifetime value
- Handle escalations and complex client issues efficiently
- Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.)
- Track KPIs related to retention, reactivation, and revenue growth
- Stay updated on products, promotions, and market trends
- Comply with company policies and security standards
- Fluency in Spanish (mandatory)
- Upper-Intermediate to Advanced command of English (written and spoken)
- Previous experience as an Account Manager, VIP Manager, or similar role (required)
- Experience in iGaming / fintech / online services (preferred)
- An analytical mindset with the ability to interpret client data (required)
- Results-driven with a strong focus on revenue and retention (required)
- Strong sales, negotiation, and communication skills (required)
- Experience or strong ability in cross-selling and identifying revenue opportunities (required)
- High level of responsibility (required)
- Proactive mindset, with the ability to anticipate client needs and take initiative (required)
- Creative and out-of-the-box thinking to solve problems and enhance user engagement (required)
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.