VIP Customer Support Representative
This role is for a VIP Customer Support Representative who will provide personalised, high-quality support to VIP customers across multiple brands. The representative will act as the main point of contact for assigned high-value clients, building and maintaining strong, long-term relationships. The position requires working rotating shifts, including night shifts, weekends, and holidays, to ensure 24/7 availability. The representative will handle inquiries, issues, and escalations for different brands, adapting communication styles and service standards according to each brand’s guidelines. A deep knowledge of each brand’s products, services, and promotions is essential, along with flexibility with schedules and workload, and meeting KPIs related to response time, customer satisfaction, and retention.
- Provide personalised, high-quality support to VIP customers across multiple brands.
- Act as the main point of contact for assigned high-value clients.
- Build and maintain strong, long-term relationships.
- Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability.
- Handle inquiries, issues, and escalations for different brands within the company.
- Adapt communication style and service standards according to each brand’s guidelines.
- Maintain deep knowledge of each brand’s products, services, and promotions.
- Demonstrate flexibility with schedules and workload.
- Meet KPIs related to response time, customer satisfaction, and retention.
- At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role (required).
- English proficiency at B2+ level, both written and spoken (required).
- Spanish language skills at a conversational or professional level (required).
- Experience working in a fast-paced and KPI-driven environment (required).
- Previous experience using CRM systems or customer support tools is considered an advantage (nice-to-have).
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.