VIP Reactivation Manager
The company is a fast-scaling international marketing company and a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.
This role is perfect for those who aim to conduct outbound calls to reactivate inactive clients, identify churn reasons and apply retention strategies, and present personalised offers, bonuses, and incentives.
Responsibilities include executing outbound promotional campaigns aligned with marketing initiatives, informing clients about promotions, special offers, and brand campaigns, and contacting newly registered clients to support smooth onboarding.
Additionally, the role involves educating clients on platform features, payment methods, and benefits, handling callback requests and resolving client issues, de-escalating complaints and ensuring client satisfaction, and supporting VIP operations during peak and high-load periods.
- Conduct outbound calls to reactivate inactive clients.
- Identify churn reasons and apply retention strategies.
- Present personalised offers, bonuses, and incentives.
- Execute outbound promotional campaigns aligned with marketing initiatives.
- Inform clients about promotions, special offers, and brand campaigns.
- Contact newly registered clients and support smooth onboarding.
- Educate clients on platform features, payment methods, and benefits.
- Handle callback requests and resolve client issues.
- De-escalate complaints and ensure client satisfaction.
- Support VIP operations during peak and high-load periods.
- 6+ months experience in Customer Relationship Management or Sales roles (required)
- Experience in the iGaming and Sports Betting market (required)
- English proficiency at a B2 level or higher (required)
- Understand iGaming industry KPIs, metrics, and terminology (required)
- Demonstrate strong negotiation skills (required)
- Communicate clearly and effectively with diverse clients (required)
- Maintain a customer-centric mindset (required)
- Work confidently in a performance-driven environment (required)
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.