Computer Operator II
IGT is looking for a technically minded problem solver to join the team as a Computer Operator II. This role is responsible for supporting the systems that power the Video Lottery Terminal Operations Center. The successful candidate will proactively monitor enterprise systems, troubleshoot technical issues, respond to incidents, and ensure operations remain secure, reliable, and compliant 24 hours a day, 365 days a year.
In this position, the Computer Operator II will work alongside software engineers, system administrators, and operations teams to maintain system performance while providing support to internal and external customers. This role requires a strong technical foundation, exceptional attention to detail, and the ability to remain calm under pressure in a regulated environment.
- Monitor enterprise computer systems to ensure maximum system performance and availability.
- Perform operational checklists, system validations, and routine monitoring activities.
- Troubleshoot system, network, and application issues, escalating when appropriate.
- Respond to incidents and assist with system recovery efforts to minimise downtime.
- Generate, review, and distribute operational reports while ensuring accuracy.
- Document incidents, resolutions, and operational activities using tracking systems.
- Communicate with gaming venues, regulatory agencies, software engineers, and internal support teams to resolve operational issues.
- Follow established change management and escalation procedures.
- Assist with implementing approved system changes and configuration updates.
- Train and mentor new team members on operational procedures and best practices.
- Support continuous improvement initiatives to enhance operational efficiency and service quality.
- Maintain compliance with operational standards, audit requirements, and gaming regulations.
- Associate degree in a technical field or 2+ years of experience in IT operations or a similar technical environment (required).
- Experience monitoring computer systems or working in a technical operations center (preferred).
- Basic knowledge of Unix, Linux, AIX, VMS, DOS, and command-line environments (required).
- Familiarity with FTP/SFTP file transfer protocols (required).
- Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams (required).
- Strong troubleshooting, analytical, and problem-solving skills (required).
- Excellent written and verbal communication with strong customer service skills (required).
- Highly organised with exceptional attention to detail and the ability to prioritise multiple tasks (required).
- Comfortable working independently while collaborating across multiple teams (required).
- Willingness to work 12-hour shifts, including nights, weekends, and holidays (required).
- Ability to obtain and maintain a Gaming License and successfully complete a comprehensive background investigation (required).
- Discretionary bonus opportunities
- Comprehensive health, dental, and vision coverage
- Paid time off and wellness programs
- Tuition reimbursement
- 401(k) with company contributions
- Additional benefits including disability coverage and identity protection
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.