Safer Gambling Analyst (Swedish Speaking)
As a Swedish-speaking Safer Gambling Analyst, you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation. This role involves analysing risk-scoring reports to identify potential addictive behaviour, contacting players who are at risk by phone or email and providing support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking. You will also monitor escalated player registrations to prevent and avoid underage gambling, monitor escalated self-excluded players to assess risk and refund eligible players, and monitor and review follow-up case reports on a daily, weekly, and monthly basis. Furthermore, you will escalate complex cases with recommendations to senior management to ensure player protection is safeguarded, adopt a solution-focused approach to assist vulnerable players, and recommend changes and/or amendments to Safer Gambling operational activities and processes. You will work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required.
- Analyse risk-scoring reports to identify potential addictive behaviour.
- Contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking.
- Monitor escalated player registrations to prevent and avoid underage gambling.
- Monitor escalated self-excluded players to assess risk and refund, eligible players.
- Monitor and review follow-up case report on a daily, weekly, and monthly basis.
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded.
- Adopt a solution-focused approach to assist vulnerable players.
- Recommend changes and/or amendments to Safer Gambling operational activities and processes.
- Work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required.
- Native or close to native level of Swedish and fluent level of English, both spoken and written (required).
- Keen interest in the psychology of addiction, regulatory and compliance knowledge (required).
- Ability to listen effectively and understand others, empathy (required).
- Willingness to learn and strive to improve business operations (required).
- Positive mindset and a flexible approach (required).
- Ability to work well in a Team (required).
- Have analytical thinking with excellent attention to detail (required).
- Ability to work in a fast-paced, dynamic environment (required).
- Private health insurance – because your wellbeing matters to us.
- Wellness allowance – up to €300 per year.
- Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year.
- Birthday leave – as we want you to celebrate your day.
- Company and team-building events – trust us, these are legendary.
- Relocation package to Malta, including flight and two weeks of accommodation.
Videoslots is an online casino operator founded in 2011 and now part of the Immense Group. It offers one of the industry's largest game libraries, with more than 13,000 casino games. The company operates in regulated markets and is known for its broad games portfolio and player tools. Videoslots is headquartered in Pieta, Malta.
