AML & RG Specialist - NL
FDJ UNITED operates in a highly regulated and increasingly complex market where trust and reputation will play key roles in achieving sustainable growth. The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure FDJ UNITED proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.
- Identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required
- Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending
- Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes – escalating to relevant Governance teams when appropriate
- Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements
- Liaise with external teams (i.e. Customer Service) and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
- Challenge established processes and drive initiatives to improve ways of working
- Provide training and support to new starters in the team or members from other teams/departments when necessary
- Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
- Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
- Perform ad-hoc tasks as required by management
- Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role
- Identify and raise any non-compliance incidents promptly to your line manager
- Challenge processes, policies and projects that will negatively impact compliance within the Group
- Complete all mandatory compliance training assigned to you
- Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear
- Customer-centric decision making (required)
- Excellent written and verbal communication skills in English (required)
- Strong problem-solving and analytical thinking skills (required)
- Open to giving and receiving constructive feedback (required)
- Good knowledge of Responsible Gaming, AML, and the igaming industry as a whole (required)
- Keen to share knowledge and help others grow (required)
- Team player (required)
- Reliable and self-motivated (required)
- Leads by example (required)
- Well-being allowance
- Learning and development opportunities
- Inclusion networks
- Charity days
- Long service awards
- Social events and activities
- Private medical insurance
- Life assurance and income protection
- Employee Assistance Programme
- Pension
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.
