Customer Service Operator
We are looking for a Contact Centre Operator (Casual) to attend customer service enquiries and providing resolution for our customers in the gaming space. Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat. Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues. Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues. Needs to clearly manage customer expectations using the various means of correspondence. Communicate with our customers using the tools and applications supplied by Unibet. Perform expected duties to the predefined quality standard of work. Complete the required set of tasks and duties within defined service levels, timeframes and industry standards. Perform related duties as assigned, within your scope of practice. Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.
- Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required
- Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times
- Support the maintenance and documentation of team procedures to ensure consistency and compliance
- Continuously build knowledge of products, services, and industry updates to deliver informed customer support
- Promote responsible gambling by encouraging sustainable play and helping maintain a safe and positive environment for all customers
- A genuine passion for sport and/or racing
- Strong attention to detail, ensuring accuracy in all tasks and interactions
- A positive and resilient mindset, with the ability to remain composed under pressure
- Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues
- Solid computer proficiency, with the ability to navigate multiple systems efficiently
- The ability to multitask effectively, managing competing priorities while maintaining high-quality service
- Well-being allowance
- Learning and development opportunities
- Inclusion networks
- Charity days
- Long service awards
- Social events and activites
- Life assurance and income protection
- Employee Assistance Programme
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.
