Data Analysis & Automation
We are the Lottomatica Group, leader in regulated gaming in Italy and one of the largest European operators, in all areas of activity: sports betting, online gaming and amusement machines. We offer our customers safe and quality gaming experiences, through all channels, putting responsibility and sustainability at the core of the business. Being in Lottomatica is much more than being part of a company: it means contributing to a great and responsible entrepreneurial project. We are looking for a profile to join the Operations & Technology Department as an AI Automation Developer/Specialist. This role will play a key part in designing, automating, and optimizing business processes through the integration of LLMs, RAG pipelines, intelligent workflows, and n8n orchestrations. The position will contribute to the digitalization of corporate operations and the creation of innovative, scalable solutions to support business functions, customer service, and digital initiatives.
- Analyze internal processes (HR, Finance, IT, Customer Operations, Digital) and identify inefficiencies.
- Implement automations using n8n, integrating:
- Microsoft Teams (bots, notifications, conversational workflows)
- Intelligent email automation
- Ticketing systems (ServiceNow, Jira, Zendesk)
- CRM and customer care platforms
- File automation (SharePoint, OneDrive, S3)
- Design and integrate RAG pipelines (vector DB, document ingestion, semantic search) to support business processes.
- Create intelligent assistants for:
- Customer service (dynamic FAQs, operator support)
- User onboarding
- Support for digital & omnichannel processes
- Internal automations powered by LLMs (classification, summarization, routing)
- Design multi-step AI agents based on:
- OpenAI / Azure OpenAI
- Mistral / Meta Llama
- LangChain, LlamaIndex, Semantic Kernel
- MCP (Model Context Protocol)
- Build scalable workflows in n8n using REST APIs, webhooks, OAuth2, and cloud services.
- Implement routing logic, intelligent decision-making, and event-driven automations.
- Integrate automations with cloud environments (preferably Azure).
- Monitor stability, performance, and costs of automations.
- Document workflows, datasets, decision trees, and AI flows clearly and in a scalable way.
- 3 - 5 years of software development/automation experience
- Strong expertise with n8n and/or similar tools (Kofax RPA, Node-RED, Power Automate)
- Excellent knowledge of REST APIs, webhooks, OAuth2, JWT
- Experience with Python or JavaScript for custom scripts and custom nodes
- Hands-on experience with LLMs (OpenAI, Azure OpenAI, open-source models)
- Ability to build RAG pipelines with vector databases (Chroma, Pinecone, Weaviate)
- Knowledge of Microsoft Teams, Graph API, email automation
- Experience with SQL and NoSQL databases.
- Analytical approach, focused on process improvement
- Ability to communicate effectively with non-technical stakeholders
- Experimental mindset, oriented toward rapid prototyping
- Permanent contract and hybrid employment opportunities
- Company laptop
- Continuous training on hard and soft skills
Lottomatica Group is the largest operator in Italy's regulated gaming market and one of the major gaming companies in Europe. Headquartered in Rome and incorporated in 2019, it offers sports betting, online casino, poker, bingo and gaming machines across both online and retail channels. The group runs well-known Italian brands including GoldBet, Better, Lottomatica.it and Planetwin365, supported by the country's largest specialist distribution network of betting shops and gaming venues. It is listed on the Italian stock exchange, Euronext Milan.
