Front End Digital Customer Care Operator
We are looking for a profile to be hired on a fixed-term contract within our Front end Digital Customer Care department, focusing on managing operational processes for Level 1 (Front Office) customer support.
- First-level inbound support: voice, chat, email
- Ticket management
- Support for complaint handling
- Suspension, reactivation, and closure of gaming accounts
- Responsible Gaming: reporting to the designated team
- Bonus disbursement
- Sending mass emails to customers
- Availability to work evening and holiday shifts
- Good knowledge and experience in using the Office suite
- Ability to work in a team
- Proactivity
- Management and organizational skills
- Good communication skills
- Fixed-term contract and hybrid work opportunities
- Company laptop
- Continuous training on hard and soft skills
- Gross annual salary commensurate with experience
Lottomatica Group is the largest operator in Italy's regulated gaming market and one of the major gaming companies in Europe. Headquartered in Rome and incorporated in 2019, it offers sports betting, online casino, poker, bingo and gaming machines across both online and retail channels. The group runs well-known Italian brands including GoldBet, Better, Lottomatica.it and Planetwin365, supported by the country's largest specialist distribution network of betting shops and gaming venues. It is listed on the Italian stock exchange, Euronext Milan.