Front End Digital Customer Care
Siamo alla ricerca di un profilo da inserire a tempo determinato all'interno del nostro reparto Front end Digital Customer Care con focus sulla gestione processi operativi funzionali alla gestione di assistenza di I Livello (Front Office).
- Assistenza inbound di primo livello: voce, chat, e-mail
- Gestione ticket
- Supporto alla gestione dei reclami
- Sospensione, riattivazione e chiusura conti gioco
- Gioco Responsabile: segnalazione al team preposto
- Erogazione Bonus
- Invio mail massive ai clienti
- Availability to work evening and holiday shifts
- Good knowledge and experience with the Office suite
- Ability to work in a team
- Proactivity
- Organizational and management skills
- Good communication skills
- Fixed-term contract and hybrid work opportunities
- Company laptop
- Continuous training on hard and soft skills
- Annual gross salary commensurate with experience
Lottomatica Group is the largest operator in Italy's regulated gaming market and one of the major gaming companies in Europe. Headquartered in Rome and incorporated in 2019, it offers sports betting, online casino, poker, bingo and gaming machines across both online and retail channels. The group runs well-known Italian brands including GoldBet, Better, Lottomatica.it and Planetwin365, supported by the country's largest specialist distribution network of betting shops and gaming venues. It is listed on the Italian stock exchange, Euronext Milan.