Service Assurance Manager
Siamo il Gruppo Lottomatica, leader nel settore del gioco regolamentato in Italia e uno dei maggiori operatori europei, in tutte le aree di attività: scommesse sportive, gioco online e macchine da intrattenimento. Offriamo ai nostri clienti esperienze di gioco sicure e di qualità, attraverso tutti i canali, ponendo la responsabilità e la sostenibilità al centro del business. Essere in Lottomatica è molto più che far parte di un'azienda: significa contribuire a un progetto imprenditoriale grande e responsabile. We are the Lottomatica Group, leader in regulated gaming in Italy and one of the largest European operators, in all areas of activity: sports betting, online gaming and amusement machines. We offer our customers safe and quality gaming experiences, through all channels, putting responsibility and sustainability at the core of the business. Being in Lottomatica is much more than being part of a company: it means contributing to a great and responsible entrepreneurial project.
- Planning, implementation, and execution of application releases in different environments
- Management of monitoring, analysis, tuning, and performance of applications
- Delivery, assurance, and troubleshooting on production systems
- Coordination with internal teams and external vendors
- Maintenance, configuration, and updates of enterprise middleware (IIS, Tomcat, Nginx, Redis)
- Management and configuration of application frameworks
- Analysis of application and infrastructure logs
- Support for the continuous improvement of deployment and operation processes
- Contribution to the implementation of automation processes
- Previous experience as an Application Systems Engineer, Application Operations Engineer, or System Engineer
- Good knowledge of Windows Server and Linux systems
- Experience with automation and scripting (PowerShell, Bash)
- Experience with monitoring systems (Grafana, Elastic/ELK, Zabbix, or equivalent)
- Familiarity with log management tools (Elastic, Kibana, Graylog, etc.)
- Knowledge of DevOps tools (GitLab, Ansible, Ansible AWX, Docker, Kubernetes) is preferred
- Basic knowledge of CI/CD concepts and code versioning is preferred
- Ability to work in cross-functional teams and manage tasks in mission-critical environments
- Opportunity to work in the largest betting and gaming company in Italy and one of the largest in the world
- Work in a very dynamic environment and improve your skills while acquiring new ones
- Being challenged to provide impactful solutions for large organisations and have a direct impact on their employees
- Opportunity to participate in charity, legality and responsibility projects through engagement in Fondazione Lottomatica
- A defined corporate DNA model in which Inclusion, Value of Diversity, Excellence and Collaboration are the pillars
- Being part of the world's number one company in the industry for ESG commitment
- Excellent growth opportunities
- Permanent contract and hybrid employment opportunities
- Company laptop
- Continuous training on hard and soft skills
- Gross annual salary commensurate with experience (80k)
Lottomatica Group is the largest operator in Italy's regulated gaming market and one of the major gaming companies in Europe. Headquartered in Rome and incorporated in 2019, it offers sports betting, online casino, poker, bingo and gaming machines across both online and retail channels. The group runs well-known Italian brands including GoldBet, Better, Lottomatica.it and Planetwin365, supported by the country's largest specialist distribution network of betting shops and gaming venues. It is listed on the Italian stock exchange, Euronext Milan.
