Marketing Specialist
As a member of theScore Bet Marketing team, the CRM Specialist will draft copy, work with marketing operations and the creative team to collect and verify promotional terms and assets as well as schedule and execute campaigns in our CRM tool. You will manage customer segments and help oversee the communications calendar. The ideal candidate will be data-driven, detail oriented and have proven experience in delivering end-to-end CRM campaigns across email, push and in-app mobile messaging.
- Work as part of theScore Bet CRM team to prepare, schedule and analyze promotions and lifecycle communications for theScore Bet brand.
- Draft promotional copy and create Branch links for deep linking purposes.
- Work hand-in-hand with both the marketing operations and commercial sportsbook teams to coordinate logistics and execution of marketing campaigns.
- Increase customer engagement and retention, reducing churn, and actively moving users further down the loyalty path.
- Use data and work closely with the analytics, risk and commercial marketing teams to identify key customer behaviors, assess and provide regular reporting on campaign performance, and continuously identify ways to improve the overall customer experience.
- Collaborate with the theScore Bet Casino team to ensure a cohesive cross-platform user experience.
- Be a proactive part of the ideation process, contributing in team meetings and strategy sessions.
- Other duties as required.
- Bachelor’s Degree in Marketing, Business, Communications or related field, or equivalent work experience.
- 2+ years CRM experience or equivalent position.
- In-depth knowledge of the sportsbook/igaming space
- Interest and passion for sports a plus
- Proven experience in delivering end-to-end CRM campaigns across email, push, SMS and in-app mobile messaging; Optimove experience a plus.
- Strong copywriting and project management skills.
- High level of attention to detail is a must.
- Data-driven and curious about customer behavior.
- Optimistic, solutions oriented and a great problem solver.
- Strong team player, always willing to offer support and assistance when required.
- Collaborative in your approach and good at building strong working relationships.
- Competitive compensation package.
- Comprehensive Benefits package.
- Fun, relaxed work environment.
- Education and conference reimbursements
Penn Interactive is the online gaming arm of PENN Entertainment, one of the largest regional casino operators in the United States. Headquartered in Philadelphia, it runs PENN's digital sports betting and online casino products, including theScore Bet and the Hollywood Casino online brands. The business previously operated the ESPN Bet sportsbook under a partnership with ESPN, which ended in late 2025. Penn Interactive combines proprietary technology - including theScore media platform - with PENN's nationwide casino network across North America.
