Community Manager
Manage communities on Telegram / Instagram and other social platforms, adapting communication to Casino audiences, local context, and brand TOV; Launch and develop engagement and gamification mechanics: polls, quizzes, AMAs, challenges, rankings, game-like activities, weekly and monthly activation scenarios; Monitor chat quality: response speed, accuracy, empathy, routing of inquiries, and escalation of issues to support / product / CRM / retention teams; Maintain community content cadence: formats, activity scripts, template libraries, basic design briefs, and content support for engagement mechanics; Collect and systematize audience feedback, identify recurring pain points, behavioral patterns, and community needs; Own regular reporting and KPI analytics: Active Chatters, ER, UGC Share, CTR, sentiment, growth, response quality; Test hypotheses, evaluate mechanic performance, compare results over time, and propose improvements; Track competitors and adapt best-performing community mechanics to the relevant vertical; Participate in setup and usage of automation tools, bots, CRM systems, and dashboards in collaboration with cross-functional teams.
- Manage communities on Telegram / Instagram and other social platforms, adapting communication to Casino audiences, local context, and brand TOV
- Launch and develop engagement and gamification mechanics: polls, quizzes, AMAs, challenges, rankings, game-like activities, weekly and monthly activation scenarios
- Monitor chat quality: response speed, accuracy, empathy, routing of inquiries, and escalation of issues to support / product / CRM / retention teams
- Maintain community content cadence: formats, activity scripts, template libraries, basic design briefs, and content support for engagement mechanics
- Collect and systematize audience feedback, identify recurring pain points, behavioral patterns, and community needs
- Own regular reporting and KPI analytics: Active Chatters, ER, UGC Share, CTR, sentiment, growth, response quality
- Test hypotheses, evaluate mechanic performance, compare results over time, and propose improvements
- Track competitors and adapt best-performing community mechanics to the relevant vertical
- Participate in setup and usage of automation tools, bots, CRM systems, and dashboards in collaboration with cross-functional teams.
- Experience in the Casino industry and understanding of audience behavior patterns within this vertical
- 2+ years of experience as a Community Manager / SMM Manager with a focus on Telegram, Instagram, and Discord
- 1+ year of experience in iGaming / Gambling / Betting
- Подтвержденные кейсы вовлекающих механик, коммуникационных кампаний и роста community метрик, Retention
- Сильные коммуникационные навыки и развитый эмоциональный интеллект: умение работать с разными настроениями аудитории, де эскалировать негатив и сохранять живой TOV
- Понимание аналитики социальных каналов: ER, CTR, DAU / WAU / MAU, Active Chatters, UGC Share, sentiment, growth
- Опыт работы с автоматизацией и инструментами community / SMM: чат-боты, CRM-инструменты, системы трекинга, dashboard-подход
- Проактивность, самостоятельность, ownership подход и умение вести несколько задач параллельно
- Portfolio with case studies demonstrating growth in engagement, community quality, or retention metrics
- Hands-on experience with ManyChat / Make / Zapier, Telegram Bots, Meta Business, WhatsApp Business, ClickUp, Tableau, etc.
- Experience building chat rules, anti-spam logic, crisis communication scripts, and incident escalation workflows
- Basic content production skills: creating briefs for designers, understanding short-form video content, and visual presentation of community mechanics
- Empathy and emotional intelligence
- Communication and facilitation skills
- Conflict management
- Organizational and time management skills
- Flexibility and adaptability
- An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
- Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Corporate health insurance program for your well-being
- Referral program enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- Yoga classes to help you stay active and energized
- In-house Travel Service
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
- Corporate events, team buildings
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.