Global IT Support Specialist
Playtech's IT unit is looking for a self-motivated Global IT Support Specialist with the ability to prioritise tasks, learn and adopt new technologies. You will be part of the global IT team and participate in company-wide projects. You will work on a 24/7 rotating shift schedule, including nights, weekends, and holidays. You will provide tier 1-2 support for end users on local and remote sites. You will work with a service desk ticketing system. You will track and keep IT assets inventory up-to-date. You will be responsible for the installation, administration, maintenance and troubleshooting of Windows/Mac and mobile devices. You will troubleshoot network issues. You will contribute to the corporate IT wiki portal. You will work in scheduled shifts including weekends.
- Be part of global IT team and participate in company wide projects.
- Work on a 24/7 rotating shift schedule, including nights, weekends, and holidays.
- Provide tier 1-2 support for end users on local and remote sites.
- Work with service desk ticketing system.
- Track and Keep IT assets inventory up-to-date.
- Be responsible for installation, administration, maintenance and troubleshooting of windows/mac and mobile devices.
- Troubleshoot network issues.
- Contribute to corporate IT wiki portal.
- Work in scheduled shifts including Weekends
- Have excellent knowledge of Windows 11 and at least 2-3 years’ experience (required).
- Understand Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.) (required).
- Knowledge and experience in cloud solutions (Office365, Azure) (required).
- Know in practice what is Computer Hardware and Maintenance (required).
- Understand TCP/IP, Network elements and services, Wireless and VPN environments (required).
- Contribute to Documentation, KB, manuals, monitoring (required).
- Knowledge of MacOS operating systems and JAMF management (nice-to-have).
- Performance bonuses and ample opportunities for internal growth.
- Comprehensive health insurance plans.
- Food vouchers and travel allowances.
- 30 days of paid annual leave.
- Company-sponsored seminars, training programs, social activities, and events.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.