Global IT Support Specialist
Playtech's IT UNIT is looking for a proactive Global IT Support Specialist with excellent troubleshooting and problem-solving skills to join our London office and work on-site. You will provide Tier 1-2 IT support for Playtech employees on-site and remotely, troubleshoot IT problems globally via a centralized ticket system, track and keep IT assets inventory up-to-date, and be responsible for installation, administration, maintenance and troubleshooting different devices. You will also troubleshoot network issues and communicate with employees to identify problems and advise on solutions.
- Provide Tier 1-2 IT support for Playtech employees on-site and remotely
- Troubleshoot IT problems globally via a centralized ticket system
- Track and keep IT assets inventory up-to-date
- Be responsible for installation, administration, maintenance and troubleshooting different devices
- Troubleshoot network issues
- Communicate with employees to identify problems and advise on solutions
- Have 2+ years of experience in an IT support role
- Have a good understanding of Windows based client environments and Active Directory
- Possess practical knowledge of computer hardware and maintenance
- Have a basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments
- Are ready to contribute to documentation, KB, manuals and monitoring
- Have excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly
- Are a self-learner, able to learn and adopt new technologies quickly and willing to grow in the IT field, adopt knowledge and use it
- Global scope and inclusive working environment
- Constant learning and development opportunities
- Ability to contribute to common success
- Active lifestyle and mental well-being
- Professional and relaxing environment
- Vibrant working environment
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.