IT Technical Support Specialist
To be main contact point of contact for any technical issues; Installation, administration and troubleshooting of desktops, laptops and servers running Windows OS and Linux; Installation of professional studio equipment: cameras, lighting and audio; Troubleshoot hardware and resolve technical issues with OS, MS Office, e-mail, network, etc.; Full Windows OS setup, including drivers, BIOS and other related software; 24/7 monitoring of healthy functioning of all systems.
- Act as the main point of contact for any technical issues.
- Perform installation, administration and troubleshooting of desktops, laptops and servers running Windows OS and Linux.
- Install professional studio equipment including cameras, lighting and audio.
- Troubleshoot hardware and resolve technical issues with OS, MS Office, e-mail and network.
- Execute full Windows OS setup, including drivers, BIOS and other related software.
- Conduct 24/7 monitoring of healthy functioning of all systems.
- Previous proven experience in the delivery of IT support services (required).
- Outstanding customer service skills with a positive outlook (required).
- Good English knowledge (at least B2 level) (required).
- Good Windows OS skills - diagnosing network issues, installations, config and remote support, DHCP, DNS, Active Directory, MS Office 365 (required).
- Networking knowledge is an advantage (nice-to-have).
- Strong experience of problem solving, troubleshooting and fault-finding software applications issues (required).
- Excellent documentation and knowledge sharing skills (required).
- Able to translate technology into simple terms (required).
- Flexibility to work in shifts is required, including night shifts and overtime, when needed (required).
- Work in international and fast-growing company.
- Extra paid vacation day for volunteering work.
- Career growth possibilities.
- Opportunity to participate in learning and development activities paid by company to rise qualification.
- Gifts on holidays.
- Health insurance.
- Friendly colleagues and cool corporate events.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.